Liban Houssein
Ottawa,ON
Summary
Dynamic IT professional with extensive experience as a Service Desk Analyst at Newfound Recruiting, excelling in technical support and client relationship management. Proven ability to troubleshoot complex hardware and software issues while delivering user training. Adept at enhancing system performance and ensuring seamless operations through proactive maintenance and effective problem-solving.
Overview
2
2
years of professional experience
Work History
Service Desk Analyst
Newfound Recruiting (NFR)
Ottawa, Ontario
01.2024 - Current
- I worked as a contractor for the government.
- I assisted both Health Canada and SSC clients.
- Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
- Responded promptly to customer emails regarding any IT-related queries.
- I familiarized myself with government tools.
- Troubleshot and resolved hardware, software, network, and peripheral device problems.
- Delivered basic support and troubleshooting such as password resets, printer configurations, and break/fix instructions.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
IT Onsite Technician
IAM IT Consulting
Ottawa, Ontario
02.2023 - 12.2023
- Test new products or services as needed prior to implementation at client sites.
- Provided onsite support for end users in resolving computer-related problems.
- Monitored system performance using available tools to identify potential issues.
- Monitored system performance and conducted proactive maintenance activities as needed.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Deployed new applications on user workstations according to specifications.
- Set up new clients' workstations.
Education
Diploma - Information And Computer Systems
Herzing College
Ottawa04-2024
Skills
- Technical support
- Hardware troubleshooting
- Network configuration
- Client relationship management
- System administration
- User training
- Time management
- Problem solving
Languages
English
Native/ Bilingual
French
Limited
Timeline
Service Desk Analyst
Newfound Recruiting (NFR)
01.2024 - Current
IT Onsite Technician
IAM IT Consulting
02.2023 - 12.2023
Diploma - Information And Computer Systems
Herzing College
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