Liban Guled
Windsor
Summary
Dynamic and results-oriented professional with a diverse background in management, programming, sales, marketing, and customer & technical support. Bachelor's degree in Computer Science from the University of Windsor. Seeking a challenging role as a Web3 Customer and Technical Service Agent.
Overview
7
7
years of professional experience
Work History
Store Manager
Iconic Tech
05.2023 - Current
- Oversee all aspects of store operations, including sales, customer service, inventory management, and employee training and development
- Manage a team of technicians and sales associates, providing leadership, guidance, and support to ensure high performance and customer satisfaction
- Provide expert technical support to customers, diagnosing and resolving hardware and software issues with computers, laptops, smartphones, and other electronic devices
- Answered customer inquiries regarding products, services, pricing, and technical specifications, demonstrating in-depth knowledge of store offerings
- Handled customer complaints and concerns promptly and professionally, striving to achieve positive resolutions and maintain customer satisfaction
- Collaborated with team members to ensure a seamless customer experience, providing backup support during busy periods or technical consultations.
Web Developer Intern
Windsor Islamic Association
06.2022 - 08.2022
- Designed and Built a responsive website using a CMS and Front End Stack technologies
- Worked on Prayer Time Algorithm Using Html/CSS, Javascript and PHP
- Created various forms of content and published media tailored to the clients needs
Direct Sales Representative
Upstat Marketing
06.2019 - 09.2019
- Marketing COGECO products via In-Home Sales Presentations
- Identify customer specic needs and customize the services for each individual client to drive sales and customer satisfaction
- Daily tracking of sales for weekly reports submitted to management
- Accurately process customer transactions such as orders and quotes
Assistant Manager
Iconic Tech
04.2017 - 08.2018
- Designed and Built website using CMS and wrote all content and designed the creatives using Photoshop
- Created organic and paid marketing campaigns to increase customer traffic
- Diagnosed hardware and software issues and provided the solution
- Daily tracking of sales for weekly reports submitted to management
- Managed store account books and deposited money when necessary
Education
BCS - Bachelor's - Computer Science
University of Windsor
Skills
- Team Leadership and Management
- Sales and Marketing
- Customer Service
- Technical Proficiency
- Web Development
- Communication Skills
- Programming
Accomplishments
- Vice President, Institute of Electrical and Electronics Engineers (IEEE) University of Windsor Chapter
- Placed in the top 6 Hack Western 4 (Hackathon Finalist)
- Hosted IEEE Extreme Hackathon
- Prototyped a Database for Iconic Tech
Timeline
Store Manager
Iconic Tech
05.2023 - Current
Web Developer Intern
Windsor Islamic Association
06.2022 - 08.2022
Direct Sales Representative
Upstat Marketing
06.2019 - 09.2019
Assistant Manager
Iconic Tech
04.2017 - 08.2018
BCS - Bachelor's - Computer Science
University of Windsor
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