Libalu Edoka Mokonzi
Edmonton,AB
Summary
Driven and adaptable professional with a proven track record in customer service and sales expertise. Excelled in enhancing sales through exceptional service and strong team cooperation. Motivated and committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Kitchen Porter
Conerstore Restaurant
05.2013 - 07.2015
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
- Maintained accurate records of cleaning activities, ensuring compliance with health department regulations at all times.
Restaurant Manager
Retrouvaille Kinkole
07.2015 - 10.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Sales Assistant
Mfraling Pty Ltd
10.2022 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma - Secondary Education
Bechet High School
Durban, SA12.2013
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Point of sale operation
- Opening and closing procedures
- Customer Service
- Friendly and Helpful
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
Languages
English
Full Professional
French
Professional Working
Certification
- Customer Services Training - 10-2022 to 01-2023
- WHMIS 2015 Worker Education (Generic) (CSTS 2020) Ticket
- Alberta Food safety Basics. Ticket
- Alberta Health and Safety Basics for Child Care Providers. Ticket
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Assistant
Mfraling Pty Ltd
10.2022 - 01.2024
Restaurant Manager
Retrouvaille Kinkole
07.2015 - 10.2022
Kitchen Porter
Conerstore Restaurant
05.2013 - 07.2015
High School Diploma - Secondary Education
Bechet High School
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