Libaan Hussein
Workplace And Office Associate
San Francisco,CA
Summary
Detail-oriented Workplace Associate with a proven track record in front desk operations, office management, and event coordination. Recognized for exceptional customer service and effective crisis management. Adept at supporting daily office functions while fostering a positive workplace culture. Skilled in multitasking and providing technical support. Strong leadership abilities and a customer-first approach, prepared to contribute to a dynamic team.
Overview
3
3
years of professional experience
Work History
Workplace Assistant
Ethos Life
San Francisco , CA
5 2023 - 8 2024
- Delivered exceptional customer service, managing the front desk and ensuring a 98% visitor satisfaction rate, creating a consistently welcoming and professional environment.
- Streamlined office operations, efficiently managing mail, packages, and reception spaces, resulting in a 20% improvement in workflow and space utilization.
- Successfully planned and executed office events, fostering team engagement and boosting employee morale, contributing to a positive workplace culture aligned with global strategies.
Technical Assistant
Hirect Office
San Francisco , CA
2023.01 - 2023.05
- Managed front desk operations and provided technical support, ensuring 100% uptime of office systems and seamless day-to-day operations in San Francisco.
- Resolved technical issues quickly and professionally, achieving a 95% first-time resolution rate for staff and visitor support requests.
- Optimized administrative processes by managing office supplies and setting up meeting rooms, contributing to a 15% increase in overall operational efficiency.
Front Desk Agent
Stanford Court Hotel
San Francisco , CA
2021.01 - 2022.12
- Maintained uninterrupted office operations, ensuring 100% system uptime and smooth front desk management, supporting San Francisco office functions.
- Resolved technical issues with a 95% success rate on first attempts, enhancing staff and visitor productivity through timely support.
- Boosted operational efficiency by 15% by streamlining administrative processes, optimizing office supply management, and improving meeting room setups for better resource utilization.
Public Safety Office Assistant - Lead
University of San Francisco
San Francisco , California
2020.08 - 2021.12
- Led safety protocol execution and managed emergency calls, ensuring a swift and effective response to incidents, contributing to a 20% reduction in on-campus security issues.
- Controlled access and monitored security systems, maintaining a secure environment and reducing unauthorized entry by 15%.
- Improved administrative efficiency by 10% through the management of front desk operations and service requests, enhancing the overall effectiveness of the public safety office.
Education
Bachelor of Arts - International Relations
University of San Francisco
San Francisco, CA 2024.08 - 2024.05
Skills
Front Desk Management
Customer Service Excellence
Office Operations
Event Coordination
Technical Support
Administrative Support
Leadership and Team Collaboration
Organizational Efficiency
G-Suite Proficiency
Timeline
Bachelor of Arts - International Relations
University of San Francisco
2024.08 - 2024.05
Technical Assistant
Hirect Office
2023.01 - 2023.05
Front Desk Agent
Stanford Court Hotel
2021.01 - 2022.12
Public Safety Office Assistant - Lead
University of San Francisco
2020.08 - 2021.12
Workplace Assistant
Ethos Life
5 2023 - 8 2024
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