Lianne Joy Gutierrez
Summary
Trustworthy and dedicated Customer Service Employee with almost five years of experience serving customers and the ability to resolve issues professionally and effectively. Flexible work schedule and willing to work at any time of the day and on-call shifts. Friendly and understanding when assisting customers with requests and always considering their safety and needs, providing strong communication skills towards customers, ensuring overall satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier & Store Receiver
Pharmasave High Level
12.2023 - Current
- Maintaining a clean and organized receiving area, enhancing workflow and productivity.
- Demonstrated adaptability by quickly learning new software systems and tools for improved inventory management and tracking.
- Compare shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Created a positive working atmosphere through professionalism, teamwork, and proactive problem-solving when faced with challenges related to receiving tasks.
- Restocked products and rotated items according to standard procedures
- Double-checked records and inventory transactions to identify and correct variances.
Customer Service & Gym Receptionist
Park Plaza Fitness Centre & Arcadia
05.2023 - 06.2024
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Maintained a clean and welcoming area(s) to create a positive first impression for visitors.
- Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
- Contributed to team success by providing backup support to colleagues during peak periods or absences.
- Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
Customer Service Cashier
Kevin's Your Independent Grocer
06.2022 - 05.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Restocked and organized merchandise in front lanes.
Customer Service Cashier & Kitchen Crew Member
KFC
12.2020 - 06.2022
- Maintaining a clean and organized workspace, promoting a welcoming environment for customers.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ability to handle high-pressure situations calmly, maintaining composure during rush periods or difficult interactions.
- Attentive towards customers' needs and concerns, handled situations quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Developed and managed positive relationships with customers to increase customer loyalty.
Education
High School Diploma -
High Level Public School
High Level, AB06.2024
Diploma - Flight Attendant
Eton College
Vancouver, BC11.2024
Skills
- Customer Service and Satisfaction
- Reliability and Punctuality
- Patience and Composure
- Teamwork and Positive Attitude
- Problem-Solving Abilities
- Attention to Detail
- Calm and Professional Under Pressure
- Fast-Learner
- Leadership
- Friendly
- Hard Work Ethic
- Complaint Handling
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Customer Service Cashier & Store Receiver
Pharmasave High Level
12.2023 - Current
Customer Service & Gym Receptionist
Park Plaza Fitness Centre & Arcadia
05.2023 - 06.2024
Customer Service Cashier
Kevin's Your Independent Grocer
06.2022 - 05.2023
Customer Service Cashier & Kitchen Crew Member
KFC
12.2020 - 06.2022
High School Diploma -
High Level Public School
Diploma - Flight Attendant
Eton College
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