Lianne B. Luyun
Edmonton,AB
Summary
Dedicated and result-driven individual with 16 years of experience in the food and beverages industry as well as the telecommunications industry, specializing in mobile, data, and voice services sales. Demonstrated success in optimizing operations, enhancing customer service, and driving revenue growth within fast-paced environments. Possesses in-depth knowledge of effective sales strategies to develop and achieve ambitious sales targets. Excels under pressure and adapts quickly to new situations and challenges to effectively enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Luyun's Flight Booking and E-Services
Co-Owner
02.2019 - Current
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy.
- Developed strong relationships with clients, leading to repeat business and increased revenue.
- Negotiated contracts with vendors, securing cost-effective services while maintaining quality standards.
- Streamlined booking processes by implementing an efficient scheduling system, resulting in improved customer satisfaction.
Cafe Manager
C & Y Cafe
02.2020 - 05.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Assistant Cafe Manager
C & Y FOOD HUB
04.2017 - 01.2020
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
Sr. Retail Sales Executive
Ooredoo Telecommunication Company
06.2007 - 10.2016
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Reached and exceeded individual sales target every month or each KPI by 180% eg. Sold 55 lines in a 30 lines target.
Sales Merchandizer
Smart Telecommunication Incorporation
05.2005 - 12.2006
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
Math and Computer Teacher
Conner National High School
06.2003 - 03.2005
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Developed meaningful relationships with students, fostering a positive learning environment and promoting mutual respect.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Evaluated student progress using formative and summative assessments, adapting instruction to meet individual needs.
Education
Business Administration Management
Northern Alberta Institute of Technology
Edmonton, AB04.2026
Bachelor of Science in Computer Engineering -
Saint Paul University of the Philippines
Tuguegarao City, Cagayan01.2003
Skills
- Strong Organization
- Sales Strategies
- Result-oriented and sales
- Customer relationship management
- Customer Complaint Resolution
- Cash handling proficiency
Computingskills
- Proficient in MS Office, PowerPoint, Windows XP
- Excellent interpersonal, oral and written communication skills
- Assertive and can handle pressure effectively
- Leadership Skills and Motivational Skills
- Results-Oriented and Sales Skills
- Strong Relationship Building
- Strong Customer Service Orientation
Managementtraining
- The Discipline of Selling / Module 3 (Relationship Management) - 02/2015
- The Discipline of Selling / Module 2 (Consultative Selling) - 01/2015
- The Discipline of Selling / Module 1 (Sales Prospecting & Planning) - 12/2014
- Sales Coaching Program - 09/2014
- The Secrets of Success in Direct Sales - 07/2014
- Sales Champion Training - 05/2014
- Overcoming Complaints - 04/2014
- Ooredoo Culture - 04/2014
- Customer Service Excellence - 11/2010
- Up-selling and Cross-selling - 09/2010
- Successful Sales through Service - 10/2007
- Internet Literacy
- Keyboarding and Microsoft Word
Languages
English
Professional Working
Timeline
Cafe Manager
C & Y Cafe
02.2020 - 05.2024
Luyun's Flight Booking and E-Services
Co-Owner
02.2019 - Current
Assistant Cafe Manager
C & Y FOOD HUB
04.2017 - 01.2020
Sr. Retail Sales Executive
Ooredoo Telecommunication Company
06.2007 - 10.2016
Sales Merchandizer
Smart Telecommunication Incorporation
05.2005 - 12.2006
Math and Computer Teacher
Conner National High School
06.2003 - 03.2005
Business Administration Management
Northern Alberta Institute of Technology
Bachelor of Science in Computer Engineering -
Saint Paul University of the Philippines
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