Lianne Borroto
Wasaga Beach,ON
Summary
Dynamic professional with over 4 years of customer service excellence at Siesta Sun Spa, showcasing bilingual proficiency and a knack for fostering positive client interactions. Adept at streamlining processes to enhance customer satisfaction, complemented by a commitment to team synergy and continuous personal development. Skilled in computer applications and maintaining high cleanliness standards.
Overview
2025
2025
years of professional experience
1
1
Language
Work History
Receptionist
Siesta Sun Spa
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Food & Beverage/ Dishwasher/kitchen
Wateway Casinos WSB
Wasaga Beach, ON
09.2024 - 11.2024
Education
Complete Grade 12 - General Studies
Camilo Cienfuegos
Ciego De Avila,Cuba06.2008
Skills
✓3 years of cleaning experience
✓4 years of customer service experience
✓Bilingual: fluent in English and Spanish
✓Proficient knowledge in computers
✓Positive attitude and willingness to contribute to a team environment
✓Commitment to personal and professional growth demonstrated by enrolling in English courses to improve language proficiency
Timeline
Food & Beverage/ Dishwasher/kitchen
Wateway Casinos WSB
09.2024 - 11.2024
Receptionist
Siesta Sun Spa
Complete Grade 12 - General Studies
Camilo Cienfuegos