Lianna Abdunaryan
Sherman Oaks,CA
Summary
Developed skills in a fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Known for strong interpersonal and problem-solving abilities that contribute to high customer satisfaction and consistent results.
Overview
3
3
years of professional experience
Work History
Shadowing a Pharmacist
Memorial Medical Pharmacy
11.2024 - 03.2025
- Shadowed a licensed pharmacist to gain firsthand insight into daily responsibilities, including prescription verification, patient counseling, and medication dispensing
- Observed the pharmacist’s role in clinical decision-making, dosage adjustments, and drug interaction prevention to ensure safe and effective patient care
- Attended patient consultations and learned how to clearly communicate medication instructions, side effects, and safety precautions
- Gained exposure to pharmacy workflow, including inventory management, insurance processing, and coordination with physicians and healthcare providers
- Developed a strong understanding of HIPAA regulations, pharmacy ethics, and the importance of accuracy and confidentiality in healthcare
- Strengthened professional communication skills by interacting with patients, pharmacy staff, and other healthcare professionals in a collaborative setting
Customer Service and Sales Representative
Calstar Waste Services
03.2022 - 05.2024
- Responded to inbound customer inquiries via phone and email regarding dumpster rentals for construction and residential cleanup projects
- Assessed client needs and recommended appropriate bin sizes and service options to ensure optimal customer satisfaction
- Scheduled and coordinated timely deliveries and pickups by communicating effectively with logistics teams and clients
- Provided detailed pricing information and service quotes, supporting the sales process and contributing to revenue growth
- Maintained accurate records of customer interactions, service schedules, and order confirmations to ensure seamless operations
- Built relationships with customers and community to promote long term business growth.
Education
No Degree - Biology, Ba
California State University, Northridge
Northridge05-2027
High School Diploma -
Holy Martyrs Ferrahian High School
Encino, CA06-2023
Skills
- Professional Verbal and Written Communication
- Administrative Support
- Basic Medical Terminology
- Understanding of HIPAA Compliance
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Calendar)
- Client Needs Assessment
- Multitasking in Fast-Paced Environments
- Familiarity with Pharmacy Workflow
- Patient Interaction in a Healthcare Setting
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Shadowing a Pharmacist
Memorial Medical Pharmacy
11.2024 - 03.2025
Customer Service and Sales Representative
Calstar Waste Services
03.2022 - 05.2024
No Degree - Biology, Ba
California State University, Northridge
High School Diploma -
Holy Martyrs Ferrahian High School
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