Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Lianhe (Luke) Wang

Vancouver,BC

Summary

Empathetic and adaptable individual with a background in customer service and childhood education volunteer work. Known for exceptional interpersonal skills and fostering inclusive environments, ready to contribute to team goals.

Experience in high-pressure customer service roles. Strong skills in conflict resolution and interpersonal communication have consistently led to positive interactions. Committed to leveraging adaptability and problem-solving abilities to support diverse needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Server

The Arbutus Club
Vancouver, British Columbia
07.2021 - Current
  • Developed and honed time-management skills through multitasking in a dynamic work environment.
  • Effectively communicated with high-maintenance, high-demand members by applying academic knowledge in psychology and kinesiology, ensuring successful interactions and customer satisfactions
  • Consistently overcame challenges to ensure members' satisfaction, earning multiple pieces of feedback from my manager for contributing to an outstanding member experience.
  • Focused on personal growth and skill development within the Canadian work environment, prioritizing experience over financial gain.

Volunteer - Empower Media

SFU Surrey - TD Community Engagement Centre
Surrey, British Columbia
10.2024 - 01.2025
  • Worked with kids in elementary school and teaching them about online safety.
  • Engaged students in grades 5–7 with important topics on digital citizenship in ways that encourage creativity, exploration, acquisition of new knowledge, and empowerment. Topics may include, but are not limited to: health and well-being online, privacy, safety, digital footprint, digital commerce, identity, relationships, communication/etiquette, cyberbullying, news/media literacy, and social media wellness.
  • Attended all weekly Empower Media sessions and followed the correct setup, cleanup, and sanitization procedures.
  • Applied learned knowledge from SFU and the curriculum by coming up with new ideas for activities, or by altering existing activities to meet the needs and interests of the children with team members.
  • Applied interpersonal, empathy, and relationship-building skills by developing healthy relationships with the children in the program.

Volunteer - English Language Learner Wlc Center

SFU Surrey - TD Community Engagement Centre
Surrey, British Columbia
10.2024 - 01.2025
  • Assisted newcomer children with their mental and emotional issues as a result of traumatic experiences, by fostering a safe and inclusive learning environment.
  • Assisted newcomer children who were hesitant to communicate and express their thoughts by using knowledge learned from past educational psychology courses.
  • Assisted children who showed significant literacy and education gaps to catch up with their same-aged peers. Ensuring they are ready to be placed in the local school system.
  • Assisted with verbal and nonverbal activities for individuals who showed significant social and communication barriers due to language and cultural differences.
  • Supported the children in developing meaningful and realistic short- and long-term goals, either further training, education, and/or career development.

Education

Bachelor of Arts - Major-Psychology Minor-Educational Psychology

Simon Fraser University
Burnaby, BC
09-2025

High School Diploma -

St. Patrick Regional Secondary School
Vancouver, BC
06-2020

Skills

  • Microsoft Word, PowerPoint, and Excel
  • Online Activity Programs (Kahoot, Quizlet, etc)
  • Customer service
  • Conflict resolution
  • Digital citizenship
  • Educational support
  • Classroom management
  • Interpersonal communication

Affiliations

  • Consistently engaging in sports and outdoor activities (Golf, Basketball, Hiking, etc).
  • Often engaging in computer-related content as a technology lover.
  • Enjoy listening music of all genre.
  • Car Enthusiast (Mechanic, Driving)
  • Photography
  • Fishing (Fostered patience and perseverance)

Accomplishments

  • Part of the varsity basketball team at St. Patrick's Regional Secondary School that finished 8th in the province.
  • Club co-founder of the SFU Car Club, creating a community for car enthusiasts.
  • Donor of UNICEF Gaza Crisis Response
  • Donor of UNICEF Education for Children Living in Remote Areas

Certification

  • ECEA Certification
  • First Aid and CPR Certification
  • Valid Class 5 Driving License with 6 years of driving experience
  • UNICEF Donor Certifications

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

References

References available upon request.

Timeline

Volunteer - Empower Media

SFU Surrey - TD Community Engagement Centre
10.2024 - 01.2025

Volunteer - English Language Learner Wlc Center

SFU Surrey - TD Community Engagement Centre
10.2024 - 01.2025

Restaurant Server

The Arbutus Club
07.2021 - Current

Bachelor of Arts - Major-Psychology Minor-Educational Psychology

Simon Fraser University

High School Diploma -

St. Patrick Regional Secondary School

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Lianhe (Luke) Wang