Liane Sabourin
Okotoks,AB
Summary
Accomplished Sales Leader offering over 20 years of experience developing and maximizing insurance sales. Highly effective mentor driven to assess individual and group performance to implement improvements. Determined individual with background in establishing and nurturing lucrative partnerships and relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Commercial Lines Sales Manager
Western Financial Group
06.2020 - Current
- Built relationships with customers and community to establish long-term business growth.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
Branch Manager
Western Financial Group
07.2018 - 06.2020
- Lead branch to successfully achieving budget and targets while also becoming top in the region.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and customer experience.
- Collaborated with director to implement continuous improvements and exceed team goals for region.
- Engaged employees in business processes with positive motivational techniques.
- Resolved customer complaints to maintain high level of satisfaction.
- Identified as a Western Sales Accelerator Manager.
- Managed branch sales, customer service, finances and recordkeeping.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Commercial Account Executive and Team Lead
Western Financial Group
10.2008 - 07.2018
- Supported new and existing customers.
- Grew a very large and profitable book of business by promoting retention and building strong relationships.
- Assessed accounts and developed strategy to identify gaps in coverage and growth opportunities.
- Used solution approach to selling and creating value for customers.
- Prospected and up sold on all lines of business.
- Fostered strong relationships with our market partners.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Personal and Commercial Account Executive
Alpine Insurance
02.2002 - 10.2008
- Supported new and existing customers.
- Grew a very large and profitable book of business by promoting retention and building strong relationships.
- Assessed accounts and developed strategy to identify gaps in coverage and growth opportunities.
- Used solution approach to selling and creating value for customers.
- Prospected and up sold on all lines of business.
- Fostered strong relationships with our market partners.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
General Level 2 License
Alberta Insurance Council
Alberta2023
CAIB - Insurance And Risk Management
Insurance Brokers Association of Alberta
Alberta2009
Business Management - Business Management
Lethbridge Collegiate Institute
Lethbridge, AB07.1997
Skills
- Management Team Building
- Process Development and Streamlining
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Business Management Principles
- Change Management
- Effective Working Relationships
- Policy and Procedure Improvement
- Business Management and Development
- Coaching and Training
- Team Oversight
- Coaching and Mentoring
- Sales Process
- Verbal and Written Communication
- Critical Thinking
Community Involvement
Active member and current record holder of the Global Powerlifting Committee since 2011. Team Canada Lifter and an International Referee.
Local volunteer with Simply Compassion Advocacy Society - Volunteering to assist our Seniors.
Timeline
Commercial Lines Sales Manager
Western Financial Group
06.2020 - Current
Branch Manager
Western Financial Group
07.2018 - 06.2020
Commercial Account Executive and Team Lead
Western Financial Group
10.2008 - 07.2018
Personal and Commercial Account Executive
Alpine Insurance
02.2002 - 10.2008
General Level 2 License
Alberta Insurance Council
CAIB - Insurance And Risk Management
Insurance Brokers Association of Alberta
Business Management - Business Management
Lethbridge Collegiate Institute
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