Liane Curtis
Fredericton,NB
Summary
Dynamic Program Coordinator with a proven track record at Foundation Health Centre, adept in program management and strategic planning. Excelled in enhancing customer satisfaction and fostering strong relationships, demonstrating a proactive mindset and office administration expertise. Achieved significant program expansion through strategic partnerships, showcasing exceptional organizational and communication skills.
Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Program Coordinator
Foundation Health Centre
08.2021 - Current
- moved from office administrator to program coordinator in a multidisciplinary clinic setting where organization skills and communication skills flourished.
- coordinate incoming specific client referrals and create recommended program schedules with the appropriate clinicians.
- Facilitate regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Administrator Assistant
Foundation Health Centre
05.2018 - 08.2021
- Private clinic setting working with a variety of clients helping them reach their rehabilitation goals.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- direct billed insurance companies
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Reduced errors in documentation through meticulous proofreading before submitting reports or other written materials.
- Streamlined office operations by implementing efficient filing and organizational systems.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
Canadian Back Institute
01.2008 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Physiotherapist Assistant
Fredericton Physiotherapy
12.2006 - 01.2008
- Contributed to the overall success of the clinic by participating in staff meetings, continuing education opportunities, and staying current on industry best practices.
- Observed treatments performed by physiotherapists to gain valuable knowledge and enhance own skills in providing care.
- Administered modalities including ultrasound, electrical stimulation, and heat/cold therapies to reduce pain levels in affected areas as directed by the supervising Physiotherapist.
- Communicated effectively with supervising Physiotherapist regarding patient progress and any necessary modifications to treatment plans.
- Assisted patients with mobility issues by demonstrating proper use of assistive devices such as crutches, walkers, and wheelchairs.
- Increased patient satisfaction through active listening, empathy, and encouragement throughout their recovery journey.
- Contributed to a positive clinic atmosphere by fostering strong relationships with patients, families, and fellow staff members.
- Assisted with initial patient evaluations, collecting data on strength, flexibility, balance, and other relevant measurements.
Education
High School Diploma -
Fredericton High School
Fredericton, NB06-1991
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
Timeline
Program Coordinator
Foundation Health Centre
08.2021 - Current
Administrator Assistant
Foundation Health Centre
05.2018 - 08.2021
Administrative Assistant
Canadian Back Institute
01.2008 - 05.2019
Physiotherapist Assistant
Fredericton Physiotherapy
12.2006 - 01.2008
High School Diploma -
Fredericton High School
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