Liana Mbah Azue
Ottawa,ON
Summary
Driven by a passion for excellence in customer service, I excelled at Business, enhancing client satisfaction through expert resolution of concerns and coaching teams on service excellence. Skilled in multitasking across systems and communicating effectively, I consistently delivered superior service, achieving seamless customer experiences without compromising composure under pressure.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE
Company
12.2017 - 03.2020
- Offered administrative and customer service support to customers.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Increased client satisfaction by providing excellent customer service.
- Answered customers' questions and providing exceptional customer service.
- Delivered exemplary customer service and warmly greeted guests.
- Collaborated with customer service team to achieve seamless customer experience.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached call center staff through challenging customer service issues.
Education
Bachelor of Arts - Logistics And Supply Chain Management
ECOLE SUPERIEUR DE GESTION
CAMOROON10.2016
Skills
- Desire to assist customers
- Customer service orientation
- Ability to multi-task and navigate multiple systems
- Customer Service and Communication Skills
- Customer service understanding
Languages
English
Native or Bilingual
French
Professional Working
Timeline
CUSTOMER SERVICE
Company
12.2017 - 03.2020
Bachelor of Arts - Logistics And Supply Chain Management
ECOLE SUPERIEUR DE GESTION
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