Liana MacDonald
Peer Mentor
Hamilton,ON
Summary
Empathetic coach with good understanding of different cultures, perspectives and experiences. Eager to put leadership and problem-solving skills into practice. Personable and dedicated to helping mentees navigate difficult situations and resolve conflicts positively and constructively.
Professional mentor with track record of fostering positive, impactful relationships. Adept at guiding peers through challenges, leveraging strong communication and problem-solving skills. Known for effective team collaboration and adaptability, ensuring consistent results. Skilled in active listening, conflict resolution, and motivational techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager
Fortinos Supermarket
11.2023 - Current
- Assisted in daily operations by learning safety protocols and standard procedures.
- Supported team members in executing routine tasks to maintain workflow efficiency.
- Adapted quickly to new tools and systems for inventory management and reporting.
- Contributed to team meetings by sharing insights on improving operational processes.
- Engaged in training sessions to enhance understanding of department objectives and goals.
- Documented processes to ensure consistency in task execution across the team.
- Collaborated with colleagues to troubleshoot issues, fostering a supportive work environment.
- Maintained organization of workspace to promote safety and productivity standards.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Peer Mentor
St. Leonard's Society
06.2022 - Current
- Mentored students, fostering academic and personal growth through tailored guidance and support.
- Developed workshops to enhance peer engagement and improve communication skills among students.
- Facilitated conflict resolution sessions, promoting a positive and inclusive learning environment.
- Collaborated with faculty to identify clients needs, ensuring appropriate resources were provided.
- Advocated for clients concerns, serving as a liaison between administration and the student body for improved outcomes.
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Served as a role model for fellow clients, demonstrating effective communication and problem-solving skills.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Provided guidance to peers on correctional and personal matters, promoting overall wellbeing.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Led group sessions for mentees focused on various topics such as time management, study skills, and stress reduction techniques.
- working through the Lifer Resource Strategy with clients. Modules included in program adaptation, integrating into the correctional environment, preparing for re-entry into the community, and returning to the community, as well as aftercare.
- Established trust and rapport with mentees by maintaining confidentiality regarding sensitive information during mentoring sessions.
- Facilitated peer-to-peer conversations to support open communication among mentees.
Department Manager
Fortinos Supermarket
06.2020 - 11.2023
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Education
No Degree - Peer Mentor
Mental Health Rights Coalition
Hamilton, ON07-2017
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Customer engagement
- Decision-making
- Task delegation
Languages
English
Certification
- NCPS - National Certified Peer Specialist
- CPR
Timeline
Department Manager
Fortinos Supermarket
11.2023 - Current
Peer Mentor
St. Leonard's Society
06.2022 - Current
Department Manager
Fortinos Supermarket
06.2020 - 11.2023
No Degree - Peer Mentor
Mental Health Rights Coalition
Reliability Clearance
It serves as the basic security screening for many government positions and contracts. The screening process includes criminal record check, credit check, background verification, reference check, and identity check. Reliability status is valid for 10 years. It assesses an individuals honesty, reliability, and trustworthiness.