Liana Khudabakhshyan
Santa Clarita
Summary
Resourceful Customer Service Professional known for productivity and efficient task completion. Specialize in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel at empathy, patience, and adaptability, vital for navigating customer interactions positively and professionally
Overview
4
4
years of professional experience
Work History
Remote, Customer Service, Professional
Covered California
Santa Clarita
09.2024 - Current
- Participated in training sessions on new products or services offered by the company.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Professional
Flower Rx
Glendale
09.2022 - 07.2024
- Generated reports summarizing customer interactions as needed.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Prepared detailed financial reports as requested by management team.
- Provided training and support to new staff members regarding billing processes.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
Customer Service Representative Team Lead
Creo Studio
Glendale
08.2021 - 08.2022
- Served as primary point of contact for all internal and external inquiries regarding the department's services.
- Maintained up-to-date knowledge about products and services offered by the company.
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Analyzed customer feedback data to identify trends and develop strategies for improvement.
- Conducted regular one-on-one meetings with staff members to discuss individual performance goals.
Education
Bachelor of Arts -
California State University of Northridge
Northridge, CA08-2024
Associate of Arts - Business Accountancy
Glendale Community College
Glendale, CA08-2023
High School Diploma -
Glendale High School
Glendale, California06-2020
Skills
- Data analysis
- Financial reporting
- Customer service
- Team leadership
- Sales support
- Problem solving
- Effective communication
- Time management
- Training and development
- Data entry
- Active listening
- Strong teamwork
- Problem-solving
- Multitasking and organization
- Customer assistance
- Patience and empathy
- Work ethic and integrity
- Cash handling
- Cash handling and management
- Credit and cash transactions
- Refunds and exchanges
- Payment processing
- Credit card processing
Languages
Armenian
Native/ Bilingual
Russian
Full Professional
Timeline
Remote, Customer Service, Professional
Covered California
09.2024 - Current
Customer Service Professional
Flower Rx
09.2022 - 07.2024
Customer Service Representative Team Lead
Creo Studio
08.2021 - 08.2022
Bachelor of Arts -
California State University of Northridge
Associate of Arts - Business Accountancy
Glendale Community College
High School Diploma -
Glendale High School