Liana Acevedo
Upland
Summary
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Senior Administration Services Coordinator
Sedgwick Claims Management
09.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Training on department operations, with new and current colleagues.
Utilization Review Coordinator
Sedgwick Claims Management
10.2019 - 09.2023
- Performed reviews based for medical necessity based upon client and state specification.
- Provided support to Claims department.
- Completed daily production goals
Manager
Limericks Tavern
12.2019 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Manager
Casa Moreno Restaurant
05.2010 - 09.2019
- Onboarded new employees, including training, mentoring and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Assistant Estimator/Office Manager
Steton Construction
11.2006 - 01.2009
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Recorded expenses and maintained accounting records.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Produced highly accurate internal and external letters and memoranda.
- Authored clear and professional business documents.
Office Manager
Pacific Empire Chiropractic
2003 - 2007
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Sourced vendors for special project needs and negotiated contracts.
- Managed office operations while scheduling appointments for department managers.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Education
No Degree - Psychology
Biola University
La Mirada, CASkills
- Interdepartmental Functions Coordination
- Financial Operations Oversight
- Verbal and Written Communication
- Risk Management
- Process Implementation
- Employee Supervision
- Employee Performance Evaluations
- Critical Thinking
- Decision Making
- Administrative Staff Supervision
- Organizational Goal Development
- Clinical Staff Management
- Problem Resolution
- Health Information Systems
- Logistics Project Management
Timeline
Senior Administration Services Coordinator
Sedgwick Claims Management
09.2023 - Current
Manager
Limericks Tavern
12.2019 - Current
Utilization Review Coordinator
Sedgwick Claims Management
10.2019 - 09.2023
Manager
Casa Moreno Restaurant
05.2010 - 09.2019
Assistant Estimator/Office Manager
Steton Construction
11.2006 - 01.2009
Office Manager
Pacific Empire Chiropractic
2003 - 2007
No Degree - Psychology
Biola University
Similar Profiles
Tracy KendallTracy Kendall
Claims Examiner at Sedgwick Claims Management Services Inc.Claims Examiner at Sedgwick Claims Management Services Inc.
Lisa ToddLisa Todd
Litigation Consultant at Sedgwick Claims ManagementLitigation Consultant at Sedgwick Claims Management
Bertha MayfieldBertha Mayfield
Sr. Claims Examiner at Sedgwick Claims ManagementSr. Claims Examiner at Sedgwick Claims Management
Adam DuncanAdam Duncan
Data Analyst Manager at Sedgwick Claims Management ServicesData Analyst Manager at Sedgwick Claims Management Services
Sarah ChavezSarah Chavez
Medical Assistant at Norton Delgado Family MedicineMedical Assistant at Norton Delgado Family Medicine