Liam Yeh
Pacific Palisades
Summary
Dynamic sales associate with extensive fishing knowledge and a proven track record at West Marine. Skilled in customer engagement and creative problem-solving, I excel at building rapport and delivering exceptional service. My strong work ethic and ability to effectively communicate with diverse clientele drive repeat business and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Temporary deckhand
New Del Mar Sportfishing
Marina Del Rey
01.2015 - Current
- Handled cleaning, equipment, and customer troubleshooting with fishing gear.
- Excelled in customer service and hospitality.
- Developed strong customer bonds during each trip.
- Worked in a quick-paced, high-intensity environment.
Sales Associate/Fishing section
West Marine
01.2023 - 02.2024
- Oversaw the fishing department, maintaining inventory levels and ensuring products were organized and customer-ready.
- Provided product knowledge and guidance in the fishing section, helping customers select gear based on skill level and needs.
- Took ownership of the fishing department by organizing inventory, restocking shelves, and maintaining visual displays.
- Delivered customer service as both cashier and sales associate, assisting customers with purchases, returns, and product recommendations.
- Answered customer questions and resolved issues to improve overall store satisfaction and repeat business.
- Collaborated with team members to keep the sales floor clean, stocked, and operational.
Bocce Ball Referee
The Beach Club
Santa Monica
09.2022 - 10.2022
- Led as the referee for Bocce ball league and tournaments.
- Interacted closely with members on a daily basis creating a personalized, high level of service for club members.
- Enforced game rules and regulations during matches for fair play.
- Communicated effectively with players and coaches to clarify decisions.
- Monitored player conduct to maintain sportsmanship and respect.
Men's Locker Room Attendant
The Beach Club
Santa Monica
04.2021 - 12.2021
- Provided attentive service to club members in locker room, enhancing overall member experience.
- Coordinated cleaning, maintenance, and merchandise sales to improve locker room operations.
- Managed locker room operations for members and guests at a luxury beach club.
- Maintained cleanliness and organization of locker room facilities and amenities.
- Assisted guests with personal items, ensuring a comfortable experience at the beach club.
Sales Associate
Cutco Cutlery
06.2018 - 07.2018
- Managed complete sales process from lead generation to closing, ensuring customer satisfaction at each stage.
- Delivered personalized sales pitches to clients, effectively showcasing high-quality cutlery and kitchen products.
- Facilitated successful conversions through strategic networking and building personal relationships with clients.
Education
Graduate -
University of California Santa Barbara
01-2026
Santa Monica Community College
01-2024
Graduate -
Pacifica Christian High School
01-2020
Skills
- Experienced fisherman
- Extensive fishing knowledge
- Customer engagement
- Networking and customer service
- Point of sale operation
- POS system operation
- Sales pitching
- Prospecting
- Marketing calls
- Product guidance
- Hospitality and accommodation
- Strong multi-tasker
- Creative problem-solver
- Self-sufficient
- Diverse communication
- Good work ethic
- Excellent people skills
- Excellent people skills
Timeline
Sales Associate/Fishing section
West Marine
01.2023 - 02.2024
Bocce Ball Referee
The Beach Club
09.2022 - 10.2022
Men's Locker Room Attendant
The Beach Club
04.2021 - 12.2021
Sales Associate
Cutco Cutlery
06.2018 - 07.2018
Temporary deckhand
New Del Mar Sportfishing
01.2015 - Current
Graduate -
University of California Santa Barbara
Santa Monica Community College
Graduate -
Pacifica Christian High School