Liam Walker
Cleveland
Summary
Passionate, enthusiastic, hardworking when it comes to working with clients. A reliable team player and can work in any environment or circumstance with clients or staff no matter the rush or conditions. Dedicated to giving clients the best experience possible that will keep them coming back as a reliable client.
Overview
4
4
years of professional experience
Work History
Fishing Guide & Camp Caretaker
Bushland Adventures
05.2024 - Current
- Adapted guiding style to suit varying client abilities, resulting in enjoyable experiences regardless of skill level or prior knowledge.
- Educated clients on local fish species, habitats, and techniques for successful catches, leading to an enriching experience.
- Maintained strong relationships with clients and ensured memorable fishing trips.
- Collaborated with other guides to share information on best fishing locations and strategies for various seasons.
- Promoted sustainable fishing practices by educating clients on catch and release methods and proper fish handling techniques.
- Learned waterways and the land around the lake to ensure the safety of clients.
- Worked on four stroke motors to maintain a clean and smooth motor.
- Operated machinery including chainsaws, power tools, and hand tools.
- Operated and maintained a fishing camp to ensure guests had to best experience.
- Made repairs on the cabin and outhouse whether it was electrical, plumbing, wood work, and more.
- Harvested and cleaned fish for clients.
- Worked with bush planes which included unloading and loading fuel drums, motors, clients, fishing equipment, food, etc. Docked and helped planes get ready for takeoff.
Barback
Forward Hospitality Group
08.2023 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas.
- Restocked ice, glassware, and other bar necessities.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Set up venues for private events, whether it is cleaning the venue, decorating, or catering.
Customer Service Rep & Sales Floor Associate
Target
10.2021 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies which focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls regrading anything involving the store or the Target company itself.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Pushed the Guest First narrative to make our guests feel welcome and treated like they're in a Home.
- Powered and Operated small machinery and equipment.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with Guests and Coworkers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 75 pounds.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained fitness in order to move merchandise efficiently and safely.
Customer Service Representative & Floor Supervisor
Marc's Store & Pharmacy
06.2020 - 10.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
Education
High School Diploma -
Valley Forge High School
Parma Heights, OH05.2021
Skills
- Productivity Maximization
- Time Management
- Teaching and instruction
- Wildlife awareness
- Conflict Resolution
- Exceptional Attention to Detail
- Teamwork and Collaboration
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Maintaining Clean Work Areas
- Fish Species Identification
- Goal-Driven
- Heavy Labor
- Physical Strength
- Equipment Repair
- Expert Navigation
- Fish Filleting Expertise
- Photography and Videography
- Wildlife identification
- Willingness to learn
Timeline
Fishing Guide & Camp Caretaker
Bushland Adventures
05.2024 - Current
Barback
Forward Hospitality Group
08.2023 - Current
Customer Service Rep & Sales Floor Associate
Target
10.2021 - 06.2023
Customer Service Representative & Floor Supervisor
Marc's Store & Pharmacy
06.2020 - 10.2021
High School Diploma -
Valley Forge High School
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