Liam Thomson
Milton,ON
Summary
Ambitious IT student with a passion for technology and a commitment to learning. Strong problem-solving and communication skills. Excited to apply theoretical knowledge and contribute to dynamic IT projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Camis Inc
03.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
Delivery Service Representative
Gordon Food Service
12.2021 - 06.2023
- Interacted with new and existing clients politely and professionally.
- Addressed customer concerns and resolved issues
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Assisted with inventory counts by maintaining accurate and detailed records.
Small Business Owner
Crux
07.2017 - 09.2021
- Built and maintained relationships with clients to understand their needs, interests and motivations.
- Acted as first point of contact for resolving customer needs
- Created accessible web front-end user interface for existing database
- Adapted business operations for changing demands based on knowledge of industry and market trends.
Education
Bachelor of Science - Information Technology
WGU
06-2025
Skills
- Windows Operating System
- Microsoft 365 Applications
- iOS
- Active Directory
- Jira
- Seq
- Remote services (LogMeIn)
Certification
Upon Graduation (2025) Certification Roadmap
- Google IT support Professional (complete)
- CompTIA trifecta (In Progress)
- ITIL Foundations
- Amazon AWS Cloud
- LPI Linux Essentials
Timeline
IT Help Desk Technician
Camis Inc
03.2024 - Current
Delivery Service Representative
Gordon Food Service
12.2021 - 06.2023
Small Business Owner
Crux
07.2017 - 09.2021
Bachelor of Science - Information Technology
WGU
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