Kelly Kennedy
Angus,Ontario
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
26
26
years of professional experience
Work History
Executive Legal and Regulatory Assistant to SVP
Just Energy
01.2008 - Current
- Maintained and archived regulatory paperwork.
- Provided administrative and legal support to lawyers and regulatory managers.
- Investigate and determine the appropriate course of action for customer problems and complaints.
- Document management and record-keeping for the legal department and the regulatory department.
- Maintained confidentiality of information regarding clients and company.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
Compliance and Administrative Specialist to VP
Just Energy
06.2005 - 01.2008
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Liaison between customers, sales team, and regulatory bodies.
- Maintained strong relationships with regulator bodies such as the Better Business Bureau.
- Identified issues, analyzed information and provided solutions to problems.
Legal Assistant
Speigel Nichols Fox, Barristers And Solicitors
02.1998 - 06.2005
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Provided valuable training and support to junior staff members as needed.
- Implemented and oversaw the firm's co-op program.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Filed Small Claims Court documentation which saved valuable time for lawyers for complex litigation matters.
- Key player in large collection debt recovery.
Education
Certificate - Legal Assistant Program
Seneca College
Toronto, ON06.1998
Skills
- Legal Research
- Forms management
- Records Management
- Regulatory knowledge
- Dependable and Responsible
- Teamwork and Collaboration
- Recordkeeping
- Problem Resolution
- Compliance Monitoring
- New hire onboarding
- Training facilitation
- Customer Relationship Management
Timeline
Executive Legal and Regulatory Assistant to SVP
Just Energy
01.2008 - Current
Compliance and Administrative Specialist to VP
Just Energy
06.2005 - 01.2008
Legal Assistant
Speigel Nichols Fox, Barristers And Solicitors
02.1998 - 06.2005
Certificate - Legal Assistant Program
Seneca College
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