Liam Roach
Orangeville,ON
Summary
A highly motivated and detail-oriented professional with a strong background in customer service and security operations. Possesses excellent observational, problem-solving, and decision-making skills, along with the ability to thrive in fast-paced, dynamic environments. Experienced in managing diverse teams, coordinating resources, and maintaining operational efficiency. Adept at working in unionized settings, with a focus on collaboration, conflict resolution, and optimizing workflows. Committed to providing exceptional service while ensuring safety and operational excellence.
Overview
11
11
years of professional experience
Work History
Resource Coordinator
GardaWorld
08.2024 - Current
- Allocated and managed staffing resources for various checkpoints within the terminal, ensuring optimal coverage and operational efficiency.
- Coordinated the scheduling of screening officers, including managing breaks, shift adjustments, and addressing scheduling conflicts.
- Provided support to checkpoints by allocating additional resources as needed, ensuring seamless operations and high levels of customer service.
- Worked within a highly diverse, unionized team, effectively navigating collective bargaining agreements and fostering a collaborative work environment.
Screening Officer - Toronto Pearson Airport
GardaWorld Security
07.2022 - 08.2024
- Screening passengers and passengers carry on luggage in accordance with CATSA's SOP's
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Threat detection
Security Guard
Northwest Protection Services
08.2020 - 07.2022
- Maintained Store Capacity and social distancing during pandemic
- Deterred and prevented theft
- Dealt with unwanted trespassers
- Maintained all security measures at Cloverdale Vaccination Clinic
- Ensured all Covid safety protocols were enforced
- Maintained a safe environment for all clients visiting
Security Guard
Global Protection Services
09.2019 - 08.2020
- Secure premises and personnel by patrolling property; including monitoring surveillance equipment.
- Inspected buildings, equipment and access points and permitting entry
- Prevent losses and damage by reporting irregularities
- Informing violators of policy and procedures and restraining trespassers
- Complete reports by recording observations, information, occurrences and surveillance activities
- Interviewing witnesses, obtaining signatures
- Maintain environment by monitoring and setting building and equipment controls
Merchandising Clerk
Costco
08.2017 - 01.2019
- Ensure shelves are stocked and organized
- Print and display price signs for products and sale items
- Maintain a clean and safe work area
- Work with a team to prep store for opening
Meat and Deli Clerk
Metro
06.2014 - 09.2016
- Maintain a clean and safe meat room
- Ensure shelves are stocked and organized
- Assist Customers with numerous questions or concerns
- Wrap/weigh/price various meat cuts
- Slice/serve/weigh/Price various deli meat
Education
Honors Degree in Police Studies - Police Studies
Georgian College
08.2021
Diploma - Police Foundations
Georgian College
04.2018
Skills
- Crisis Management Plans
- Verbal and Written Communication
- Intruder Response and Removal
- Team Player
- Customer Service
- First Aid Training
- CPR Certified
- Adaptable and Flexible
- Reliable and Responsible
Timeline
Resource Coordinator
GardaWorld
08.2024 - Current
Screening Officer - Toronto Pearson Airport
GardaWorld Security
07.2022 - 08.2024
Security Guard
Northwest Protection Services
08.2020 - 07.2022
Security Guard
Global Protection Services
09.2019 - 08.2020
Merchandising Clerk
Costco
08.2017 - 01.2019
Meat and Deli Clerk
Metro
06.2014 - 09.2016
Diploma - Police Foundations
Georgian College
Honors Degree in Police Studies - Police Studies
Georgian College
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