Liam Morrison
Kelowna,BC
Summary
Customer Service Representative bringing skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Grounds Maintenance Crew
Kelowna Springs
06.2023 - Current
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained routine landscaping schedules to boost lawn health.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
Door-to-Door Sales Representative
Proworks Painting
10.2022 - 03.2023
- Learned and implemented consultative selling skills to identify opportunities, overcome objections, and close sales.
- Completed documentation smoothly to finalize sales.
- Drove team revenue totals by bringing in top sales numbers.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Attracted customers and generated sales using promotional materials.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Pursued existing and potential customers by phone, email, and text message to generate leads and close sales.
General Laborer
Lobo Development
09.2020 - 06.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Performed quality checks on products and materials to identify any defects.
Sales Associate
Lids
12.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored customers for signs of security concerns and escalated issues to management.
Host
De Dutch
10.2020 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
École Kelowna Secondary School
Kelowna, BC06.2023
Skills
- Active Learning
- Excellent communication
- Transparency and honesty
- Adaptability
- Sales Proficiency
- Customer Service and Assistance
Timeline
Grounds Maintenance Crew
Kelowna Springs
06.2023 - Current
Door-to-Door Sales Representative
Proworks Painting
10.2022 - 03.2023
Sales Associate
Lids
12.2021 - 05.2022
Host
De Dutch
10.2020 - 01.2021
General Laborer
Lobo Development
09.2020 - 06.2022
High School Diploma -
École Kelowna Secondary School
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