Microsoft Office Software
Liam McGowan
342 Mcgill Ave,California
Summary
Resourceful and adept at customer service positions, with additional experience in finance and accounting and familiarity with the processes involved therein. Passionate about meeting new people on the job and sharing knowledge and conversation with them.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
On Call Tech Support
RA Fischer
Moorpark, California
01.2024 - Current
- Experience with new software and hardware at short notice, with need for a quick fixes and results
- Collaborated with other employees
- Efficient work and results
- Developed close relationship with the employees, despite not always being around
Technical Aid/intern
Novesh LLC
01.2024 - 06.2024
- Wiring, construction, and troubleshooting Industrial micro-controllers-the construction and testing of 10 micro-controller test beds
- Gained valuable experience working with complex industrial micro-controllers, and with Raspberry Pi software
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Microsoft Internship
Moorpark College
09.2022 - 12.2022
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Maintained office schedule and calendar of workflow and meetings.
- Completed research, compiled data and assisted in timely reporting.
- Assisted with projects by applying strong analytical skills and studies.
- Researched and reviewed information in support of daily objectives.
- Categorize, organize, and install new workstations
- Work with virtualization (Oracle Virtualbox and VMware Workstation)
Accountant/Receptionist
Lakeside Family Counseling And Intervention Service
06.2020 - 08.2021
- Gathered financial information, prepared documents, and closed books.
- Offered advice and direction to help clients better understand financial goals.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Followed up with customers to collect and verify financial information.
- Evaluated and improved financial records to make important business decisions.
- Handled day-to-day accounting processes to drive financial accuracy
Bartender
El Matador Authentic Mexican Food
11.2017 - 06.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Crew Member
Cal Poly Corp
11.2016 - 06.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Had to deal with rushes of customers that required quick and accurate work
Education
Bachelor of Arts - Interdisciplinary Studies
Cal Poly San Luis Obispo
San Luis Obispo, CA 09.2016 - 06.2022
High School Diploma -
Ventura High School
Ventura, CA 08.2012 - 05.2016
Associate of Science - Computer Network Systems Engineering CyberSecurity
Moorpark College
Moorpark, CA 06.2022 - Current
Skills
Account reconciliation processes
Financial Management
Bookkeeping
Guest relations management
People skills
Ensuring a clean and effective work place
Calm in crisis
Quick on uptake of new materials
Verbal and written communication
Employee engagement
Cash handling
Software
Linux OS
Windows OS
Certification
Food Handler's License
Timeline
COMPTIA Security+
04-2024
COMPTIA A+
02-2024
On Call Tech Support
RA Fischer
01.2024 - Current
Technical Aid/intern
Novesh LLC
01.2024 - 06.2024
COMPTIA Network+
01-2024
Microsoft Internship
Moorpark College
09.2022 - 12.2022
Associate of Science - Computer Network Systems Engineering CyberSecurity
Moorpark College
06.2022 - Current
Accountant/Receptionist
Lakeside Family Counseling And Intervention Service
06.2020 - 08.2021
Bartender
El Matador Authentic Mexican Food
11.2017 - 06.2018
Crew Member
Cal Poly Corp
11.2016 - 06.2017
Bachelor of Arts - Interdisciplinary Studies
Cal Poly San Luis Obispo
09.2016 - 06.2022
CPR Certified
02-2015
High School Diploma -
Ventura High School
08.2012 - 05.2016