Liam McCarthy
Ottawa,Canada
Summary
Dynamic professional with a proven track record, excelling in customer relations and project coordination. Resourceful and adaptable, I effectively led teams, ensuring safety and timely project completion. I prioritize high-quality service and communication, fostering positive client experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Installer
House of Canvas
Ottawa, Ontario
07.2022 - Current
- Coordinated with project managers and other tradespeople to ensure timely project completion.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Installed new components or replaced defective parts to restore functionality.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
- Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
- Provided customer education on system maintenance and operation post-installation.
Bar-back/Busboy
Central Bierhaus
Ottawa, Canada
12.2018 - 06.2020
- Worked cohesively with a diverse group of people.
- Required to multitask, and acquire new tasks and skills on the fly.
- Ensured that all supplies were stocked up at all times during shift hours.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Greeted guests with friendliness and professionalism.
- Complied with health codes set forth by local government agencies.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Supervisor
Green Works Contracting
Ottawa, Canada
06.2020 - 01.2021
- Supervisor in a landscaping and maintenance company servicing City Of Ottawa properties
- Responsible for supervision of five employees
- Built trusted relationships with work crews and City of Ottawa contacts
- Completed and reported daily work order and service with the City of Ottawa
- Delegated tasks to employees to complete projects
- Responsible for health and safety of crew members
- Responsible for safe securing of vehicles, equipment and keys
Customer Service Attendant
Canadian Forces Personnel Support Program
Ottawa, Canada
06.2015 - 11.2017
- Managed incoming phone calls and directed calls to the appropriate office
- Maintained and operated grounds maintenance equipment
- Ensured security of office materials, tools and facility throughout shift
- Received and filed payments; safeguarded payments and funds
- Gained experience in using proper phone etiquette with customers
Education
High School Diploma -
Holy Trinity Catholic High School
Kanata, ONSkills
- Customer service
- Adaptable
- Versatile
- Resourceful
- Workplace and personal safety
- Punctuality
- Microsoft Office
- Ontario G-class driver's license
- Health code compliance
- Conflict resolution
- Critical thinking
- Team collaboration
References
Available Upon request
Timeline
Installer
House of Canvas
07.2022 - Current
Supervisor
Green Works Contracting
06.2020 - 01.2021
Bar-back/Busboy
Central Bierhaus
12.2018 - 06.2020
Customer Service Attendant
Canadian Forces Personnel Support Program
06.2015 - 11.2017
High School Diploma -
Holy Trinity Catholic High School
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