Summary
Overview
Work History
Education
Skills
Timeline
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Liam Masner

concord

Summary

Proven problem-solver and customer service expert, excelled at Chris Nelson Contracting by delivering projects on time and within budget, enhancing client satisfaction and repeat business. Skilled in managing high-stress situations and multitasking, with a keen attention to detail, I significantly contributed to team success and efficiency.

Overview

2
2
years of professional experience

Work History

Facilities Management Contractor

Chris Nelson Contracting
05.2024 - Current
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.

Customer Service Representative

Highland Mountain Park
05.2023 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

MBA - Business Management

Dalhousie University
Halifax, None
04-2027

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving

Timeline

Facilities Management Contractor

Chris Nelson Contracting
05.2024 - Current

Customer Service Representative

Highland Mountain Park
05.2023 - 09.2023

MBA - Business Management

Dalhousie University

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Liam Masner