Liam Levis
Calgary,CA-AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales and Service Coordinator
Westron Rotating Solutions Canada Inc. - a division of Atlas Copco Canada Inc.
Calgary, AB
04.2021 - Current
- Supervised 7 technicians while meeting rigid schedules for PM service and in house overhauls
- Worked in shop with technicians to get better understanding of projects. Specializing in Multi-stage Centrifugal compressor overhauls.
- Sourced required materials for in house projects, coordinated time of arrival to ensure deadlines were met.
- Prioritized and scheduled projects to meet goals and overall customer satisfaction.
- Coordinated resolutions for daily customer inquiries while consistently achieving performance targets.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Marketing Assistant
Westron Rotating Solutions Canada Inc. - a division of Atlas Copco Canada Inc.
Calgary, AB
12.2020 - 04.2021
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed Install base with over 200 clients monitoring status on preventive maintenance.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Answered and directed to manage customer accounts, respond to service queries and cancel accounts.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Instrumentation Engineering Technology (IET)
04.2020
Skills
- Diagnostics and troubleshooting
- Inter-department collaboration
- Attention to Detail
- Critical problem solving
- Disaster Recovery Methodologies
- Technical Support
- Overseeing and participating in large projects with critical deadlines
- Personnel scheduling, training and development
- Project coordination and leadership
- Development and management of workflow
- Adherence to high customer service standards
- Complaint resolution
- Customer relations and retention
- Customer Relationship Management Software (CRM)
- MS Office
- SAP and ERP proficiency
Certification
- Standard First Aid (CSA Intermediate) - Level C CPR and First Aid, - [April 16, 2021]
- Class 5 CDL (Clean Driving Record)
- Class 1, 4, 5 Forklift Operator Certification - [August 21, 2021]
- Active Member of the Joint Health and Safety Committee
- Joint Health and Safety Committee Orientation Training - [March 22, 2021]
- SHEQ Awareness Training - [March 20, 2021]
- Workplace Housekeeping - [March 23, 2021]
- Workplace Accident Investigations - [March 23, 2021]
- Workplace Inspections - [March 23, 2021]
- Workplace Violence Training for Supervisors and JHSC Members (Nationwide) - [March 23, 2021]
Timeline
Sales and Service Coordinator - Westron Rotating Solutions Canada Inc. - a division of Atlas Copco Canada Inc.
04.2021 - Current
Marketing Assistant - Westron Rotating Solutions Canada Inc. - a division of Atlas Copco Canada Inc.
12.2020 - 04.2021
Southern Alberta Institute of Technology - , Instrumentation Engineering Technology (IET)
- Standard First Aid (CSA Intermediate) - Level C CPR and First Aid, - [April 16, 2021]
- Class 5 CDL (Clean Driving Record)
- Class 1, 4, 5 Forklift Operator Certification - [August 21, 2021]
- Active Member of the Joint Health and Safety Committee
- Joint Health and Safety Committee Orientation Training - [March 22, 2021]
- SHEQ Awareness Training - [March 20, 2021]
- Workplace Housekeeping - [March 23, 2021]
- Workplace Accident Investigations - [March 23, 2021]
- Workplace Inspections - [March 23, 2021]
- Workplace Violence Training for Supervisors and JHSC Members (Nationwide) - [March 23, 2021]
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