Liam Kingsley
Mississauga
Summary
Adept IT Technician and versatile outdoor maintenance expert with a proven track record of enhancing client satisfaction and property appearance for Self Employed Services and Neighbors House. Skilled in network optimization and garden maintenance, demonstrating exceptional hand-tool proficiency and problem-solving abilities. Achieved a significant increase in repeat business through reliable, high-quality service and effective communication.
Overview
4
4
years of professional experience
Work History
Lawn Maintenance Laborer
Self Employed Services
03.2023 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained clean work areas by removing debris, leaves, and branches from client properties.
- Enhanced property appearance through regular mowing, edging, and trimming of lawns.
- Ensured customer satisfaction with thorough attention to detail in all aspects of lawn maintenance tasks.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Elevated overall property appearance through attention to detail when performing routine landscape maintenance duties.
- Performed planting, watering, mulching, and edging of lawns.
Snow Shoveler
Neighbors House
03.2023 - Current
- Completed snow removal tasks on time, ensuring accessibility during winter months.
- Maintained clean and safe environments for clients by regularly salting icy areas.
- Improved safety for residents and visitors by effectively removing ice and snow around properties.
- Utilized proper shoveling techniques to minimize physical strain and increase efficiency.
- Provided reliable service by being punctual and prepared for each job assignment.
- Enhanced customer satisfaction by promptly clearing snow from walkways and driveways.
- Increased client retention through exceptional service, resulting in repeat business and referrals.
- Coordinated schedules with clients to ensure promptness and convenience, fostering positive relationships with customers.
- Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
Cat Sitter
Neighbors House
03.2022 - Current
- Refilled water bowls, prepared meals and provided companionship and playtime activities.
- Maintained a clean and healthy environment, attending to litter box duties and sanitizing pet areas regularly.
- Developed trust and strong rapport with both clients and cats by demonstrating genuine care and attentiveness.
- Performed other routine functions upon request such as mail and package retrieval, watering plants or trash removal.
- Acted as a reliable point of contact for clients during vacations or emergencies, providing support and guidance on cat care matters.
- Provided daily updates to pet owners via email or text messages.
IT Technician
Self Employed Services
03.2020 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Grade 10 -
Philip Pocock Catholic Secondary School
Mississauga, ONSkills
- Tree planting
- Hand-tool proficiency
- Garden maintenance
- Power Tool Operation
- Mowing techniques
- Pruning Techniques
- Seasonal Cleanup
- Reliability and Trustworthiness
- Client Communication
- Helpdesk services
- Debugging
- Problem-Solving
- Microsoft Windows and Office
- Software Upgrades
- Troubleshooting Network Issues
- Computer Diagnostics
Languages
Portuguese
Full Professional
Timeline
Lawn Maintenance Laborer
Self Employed Services
03.2023 - Current
Snow Shoveler
Neighbors House
03.2023 - Current
Cat Sitter
Neighbors House
03.2022 - Current
IT Technician
Self Employed Services
03.2020 - Current
Grade 10 -
Philip Pocock Catholic Secondary School
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