Liam Hogan

I am hoping to gain employment with Shift and be an asset to the organization. As a communication advocate, who has worked with adults and youth, I have had an opportunity to apply communication conflict resolution skills, in a non-judgmental and compassionate manner, to others through work and volunteering. I have been able to refine my communication skills as well as my organization skills along the way through the various jobs I have had. I believe my passion and experience with helping others will allow me to excel as a member of your team. Thank you in advance for your consideration for this position.

Renovation Assistant | MyPlan (Renovation Company)

Montréal QC - September 2024 to  Current

MyPlan is a small renovation outfit that does renovating in the Montreal and Greater Montreal area. This small team does a variety of renovating including interior and exterior work on residential homes. As a small renovating team, it is necessary to communicate with one another to accomplish the goals of each project safely and professionally. Lacking experience in this field meant a steep learning curve. Listening to instruction and developing new skills was absolutely necessary to be an asset in this team. Each workday provides a new challenge.

• Working as a team to accomplish the desired outcome.
• Understanding instruction and executing the job in a timely manner.
• Working in a variety of conditions (indoor, outdoor).
• Developing the autonomy to complete complex tasks by oneself when needed.
• Problem solving and establishing ways to complete tasks in a more efficient manner.

Supervisor | 988 Canada

Online - June 2023 to August 2024

988 Canada (formerly Talksuicide and before that Canada Suicide Prevention Service) is a free crisis call / text line for Canadians who are struggling with suicide. This organization offers a safe space for Canadians to reach out and talk about their own issues, concerns, questions, etc. relating to suicide. There are many divisions within the 988 organization throughout Canada, most of which require workers to go into a physical workplace. The division I work for is an online division where all employees and volunteers work remotely across Canada. This unique division is only two years old but is rapidly expanding as the need to for suicide prevention is in high demand. Within this organization I work as a responder who supports fellow Canadians by taking calls from those who reach out using the 988 phone number. I work within a team of responders and a supervisor during shifts to coordinate call taking and offer one another support through our online group chats.

• Interacting with coworkers in a compassionate manner and utilizing active listening skills to manage conflict in a calculated and calm way.
• Managing responders on-shift by offering guidance and resolving conflicts when needed and multitasking with my own tasks as well.
• Collaborative problem-solving with responder's and fellow supervisors on shift, in meetings and through the work week.
• Reviewing reports, calls and texts for quality purposes and producing feedback for responders to help with growth.
• A team player who is considerate of co-workers and is willing to offer assistance when needed.
• Setting boundaries and restrictions where needed in order help maintain a professional workplace environment.
• Work weekday hours but willing to pick up hours in the night, weekend, and holiday shifts.

Responder | 988 Canada

Online - August 2022 to May 2023

I worked within a team of responders and a supervisor during shifts to coordinate call taking and offer one another support through our online group chats.

• Offer compassionate active listening skills and consistently manage challenging calls with a calm demeanor.
• Able to answer calls while taking notes and efficiently writing up comprehensive reports that summarize interaction with caller.
• Helping guide callers toward safe resolutions through collaborative problem-solving.
• A team player who is considerate of co-workers and is willing to offer assistance when needed.
• Can effectively communicate with both callers and co-workers that allows for exemplary service.
• Work flexible hours; night, weekend, and holiday shifts.

Barista and Kitchen Hand | F&B

Windsor, Ontario - May 2022 to March 2023

F&B is a local business that owns four restaurants in the Windsor Walkerville area. This business has engrained itself into the Walkerville community through great service, community involvement and an excellent atmosphere for both employees and customers. I have been employed mainly at one of F&B's restaurants, Taloola's Cafe. Taloola's is a 15 year old Cafe that is a popular spot for locals to stop for coffee and food. Here I work as a member of the front of house and back of house team to prepare and deliver food out to customers along with taking orders and preparing drinks for customers.

• This position requires strong time management skills in order to meet customers needs in a timely manner.
• Patience and communication are key elements to ensure an excellent customer experience, especially during our busiest rushes. These elements are also paramount when working with other team members so the cafe can run smoothly and offer great service.
• Create a wide variety drinks and food with consistent customer satisfaction.
• Maintained supply levels in front of house and back of house to ensure customer demands are met.

Cashier | The Beer Store 

Windsor, Ontario - March 2018 to October 2023

The Beer Store is a longstanding retail establishment that exists only in Ontario. As an employee at The Beer Store my job is to ensure customers are able to safely and effectively return empties and purchase beer at our location. My position as a cashier and frequent shift supervisor means that dealing with customer's questions or concerns is part of my job.

• This job allowed me an opportunity to exercise patience and compassion to customers.
• Employment involved working in a team environment to provide customers with the proper product in a timely manner, while being polite and personable.
• Operated cash register for cash, check and credit card transactions. Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Being able to understand the organization of new products coming in as well as recycled empties leaving the store is a necessary element of this job.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocking products, carrying out cases for customers as well as taking in empties are the physically demanding parts of this job..

Office Assistant | Alpha Business Solutions

Windsor, Ontario - January 2022 to August 2022

Alpha Business Solutions is a book keeping company that is owned and operated by Janice Hogan. This company receives several businesses' finances in the local area and returns the financial information organized and complete to clients. As an employee at Alpha Business Solutions my role was to efficiently complete any tasks that given, in order to help the company reach its clients' deadlines on time.

• Employment at Alpha Business Solutions involves data entry and organizational tasks that are related to bookkeeping.
• Completed clerical tasks such as filing, copying and distributing and picking up paperwork from clients.
• To succeed at this job you must be able to understand instructions for various tasks and perform these tasks efficiently and independently.
• Executed record filing system to improve document organization and management.

Minor Hockey Referee | Ontario Minor Hockey Association

Windsor, Ontario - September 2010 to March 2017

The Ontario Minor Hockey Association (OMHA) governs minor hockey in Ontario and also trains the referees that officiate OMHA games. As an OMHA referee, a high standard of officiating through rule enforcement and game management, was expected in each match. Managing the game through effective communication with fellow referees, coaches, players and spectators was essential to be effective in this position.

• Was responsible for maintaining fair standards of play and ensuring that the rules of the game were observed.
• Effective problem-solving skills when issues arise before, during and after the game.
• Ensured that all participants were in compliance with safety regulations.
• Arrived early for every game and maintained a professional demeanor on and off the ice.
• Stayed in good physical shape to keep up with the demands of play.

Office Clerk | Acnzia (formerly Suntrition Inc)

Windsor, Ontario - April 2015 to August 2015

The company Acnzia which is formerly known as Suntrition Inc is a nutraceuticals organization that creates various capsules, protein mixes and other health supplements that aimed at targeting specific health needs. Within this company I was a apart of finance department where I engaged in various tasks that were needed to help this department run smoothly.

• Filing, copying and other organizational tasks were appointed to me.
• Taking instructions for these tasks and completing them independently in efficient manner was an essential part of my job.
• Communicating with my superiors in a professional manner when discussing work matters was also a skill that was refined at this time.

Peer Volunteer | Peer Support Centre

Online - August 2021 to April 2022

The Peer Support Centre was an inclusive space at the University of Windsor where students were able to meet with volunteer peer support workers to discuss any issues they were experiencing judgement free. As a peer support volunteer at the University of Windsor, I worked with other volunteers to offer support to fellow students through an online video chat format. In these online sessions our job as volunteers was to listen empathically to our visitors and offer campus and community resources that may be helpful to them. We also planned online outreach events to promote mental health and our services to students at the University.

• Built relationships with volunteers and visitors based upon trust and honesty by using active listening and dynamic communication skills.
• Used problem solving skills to help guide visitors and fellow volunteers to find solutions or gain a greater understanding of themselves.
• Help design advertisements and activities for mental heath awareness through our program.

Certified Listener | Certified Listener's Society

Online - May 2021 to August 2022

The Certified Listener's Society is an online platform that allows clients from all around the world to freely access a helpline that provides compassionate listeners who can offer resources and act as guides to help the client with whatever issues they bring to the chat forum. My job as a Certified Listener was to take incoming chats through text and respond to the clients needs in a genuine and non-judgemental manner.

• Managing multiple chats when call volumes increase.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Volunteer | Canadian Mental Health Organization

Windsor, Ontario - November 2021 to May 2022

The Canadian Mental Health Organization (CMHA) has many facets. One involves fundraisers, health fairs and bingos to increase funding for community mental health resources such as bereavement programs, health services, homeless initiatives, etc. As a member of CMHA my role was to offer participation in any of the aforementioned activities to help raise funds to keep these programs running. Events typically require interacting with patrons in a amicable way to engage them and answer any questions they have about CMHA and what it is that they do in the community.

• Assisted with special events or programs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun and smooth-running events by helping with organization and planning.

Bachelors of Arts, Psychology | University of Windsor

Windsor, Ontario - Graduated May 2022

Bachelors of Human Kinetics, Movement Science | University of Windsor

Windsor, Ontario - Graduated September 2020

• Awards and Achievements at the University of Windsor:
• Dean’s List for three semesters.
• LEAD Scholars Silver Medallion As a Silver LEAD Scholar, I was recognized for participation in the following activities during my undergraduate years of study at the University of Windsor: Leadership through my role as a Peer Support Counsellor. Application through participation with the Ignite Work Study program (research assistant).

Given upon request.