Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

LIAM HARTMAN

Brantford,Canada

Summary

A highly effective Claims Adjuster with a commitment to professional development through the CIP designation. I consistently manage a pending claim volume of over 110 claims and have achieved an outstanding year-to-date NPS score of 83. My dedication to hard work and achieving complex goals is a passion of mine, making me excited to apply for a new role and challenge as a part of Definity!

Overview

3
3
years of professional experience
1
1
Certification

Work History

Representative, Auto Physical Damage

Definity Financial
Cambridge, Canada
03.2024 - Current
  • Consistently manage a pending claim volume of over 110 claims, maintaining accuracy and customer care.
  • Achieved an NPS score of 83, with perfect 100/100 scores in June, July, and August.
  • Educated insureds on claims handling, providing proactive communication.
  • Developed expertise in auto policy, FNOL, and full claims processes.

Representative, Customer Service

Definity Financial
Waterloo, Canada
03.2025 - 05.2025

Representative, National Inquiry

Definity Financial
Waterloo, Ontario
09.2024 - 03.2025

Vice-President of Programming and Services

Wilfrid Laurier University
05.2022 - 04.2023
  • Managed 100+ volunteers and a $250,000 budget for Orientation Week.
  • Developed innovative programming initiatives for diverse student engagement.
  • Led strategic planning sessions to align programming with institutional goals.

Education

Bachelors of Business Technology Management - Leadership Option

Wilfrid Laurier University
Brantford, ON
09-2022

Skills

  • Auto Physical Damage
  • Policy Interpretation
  • Microsoft Office Suite
  • Adobe Creative Suite
  • Project Management Software
  • Customer Service
  • Communication
  • Problem-Solving
  • Team Collaboration
  • Analytical Skills
  • Leadership
  • Claims management
  • Policy interpretation
  • First notice of loss

Certification

Insurance Institute of Canada, Completed C11: Principles of Insurance and Brokerage, Currently enrolled in C14: Automobile Physical Damage Claims, Pursuing full CIP designation

Accomplishments

  • 3x Ironman 70.3 Competitor: Top 5% of all finishers.
  • Marathon Runner: Top placements in Toronto Half Marathon and Niagara Marathon.
  • Competitive Chess Player: Brantford Chess Champion, competed nationally.
  • OHL Hockey Player

Timeline

Representative, Customer Service

Definity Financial
03.2025 - 05.2025

Representative, National Inquiry

Definity Financial
09.2024 - 03.2025

Representative, Auto Physical Damage

Definity Financial
03.2024 - Current

Vice-President of Programming and Services

Wilfrid Laurier University
05.2022 - 04.2023

Bachelors of Business Technology Management - Leadership Option

Wilfrid Laurier University
LIAM HARTMAN