LIAM HARTMAN
Brantford,Canada
Summary
A highly effective Claims Adjuster with a commitment to professional development through the CIP designation. I consistently manage a pending claim volume of over 110 claims and have achieved an outstanding year-to-date NPS score of 83. My dedication to hard work and achieving complex goals is a passion of mine, making me excited to apply for a new role and challenge as a part of Definity!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Representative, Auto Physical Damage
Definity Financial
Cambridge, Canada
03.2024 - Current
- Consistently manage a pending claim volume of over 110 claims, maintaining accuracy and customer care.
- Achieved an NPS score of 83, with perfect 100/100 scores in June, July, and August.
- Educated insureds on claims handling, providing proactive communication.
- Developed expertise in auto policy, FNOL, and full claims processes.
Representative, Customer Service
Definity Financial
Waterloo, Canada
03.2025 - 05.2025
Representative, National Inquiry
Definity Financial
Waterloo, Ontario
09.2024 - 03.2025
Vice-President of Programming and Services
Wilfrid Laurier University
05.2022 - 04.2023
- Managed 100+ volunteers and a $250,000 budget for Orientation Week.
- Developed innovative programming initiatives for diverse student engagement.
- Led strategic planning sessions to align programming with institutional goals.
Education
Bachelors of Business Technology Management - Leadership Option
Wilfrid Laurier University
Brantford, ON09-2022
Skills
- Auto Physical Damage
- Policy Interpretation
- Microsoft Office Suite
- Adobe Creative Suite
- Project Management Software
- Customer Service
- Communication
- Problem-Solving
- Team Collaboration
- Analytical Skills
- Leadership
- Claims management
- Policy interpretation
- First notice of loss
Certification
Insurance Institute of Canada, Completed C11: Principles of Insurance and Brokerage, Currently enrolled in C14: Automobile Physical Damage Claims, Pursuing full CIP designation
Accomplishments
- 3x Ironman 70.3 Competitor: Top 5% of all finishers.
- Marathon Runner: Top placements in Toronto Half Marathon and Niagara Marathon.
- Competitive Chess Player: Brantford Chess Champion, competed nationally.
- OHL Hockey Player
Timeline
Representative, Customer Service
Definity Financial
03.2025 - 05.2025
Representative, National Inquiry
Definity Financial
09.2024 - 03.2025
Representative, Auto Physical Damage
Definity Financial
03.2024 - Current
Vice-President of Programming and Services
Wilfrid Laurier University
05.2022 - 04.2023
Bachelors of Business Technology Management - Leadership Option
Wilfrid Laurier University
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