Summary
Overview
Work History
Education
Skills
Timeline
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LIAM GOWER

Edmonton,AB

Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.

Overview

2
2
years of professional experience

Work History

Courtesy Clerk

Sobeys
Edmonton, Alberta
10.2022 - Current
  • Greeted customers and provided assistance in locating items.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Organized backroom areas for efficient storage of merchandise.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Verified that prices on shelf tags matched those listed on computer system.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Promptly responded to customer requests or complaints in an appropriate manner.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Took unwanted items from checkout to proper location.
  • Escorted customers to desired merchandise location.
  • Delivered exceptional customer service by greeting customers and directing to desired items.

Crew Member

Dairy Queen
Edmonton, AB
04.2022 - 10.2022
  • Clean counters, restrooms, dumpsters, collect and transfer trash from dining room/service area to proper bins, clean, sweep storage and other cleaning tasks
  • Support restaurant success by ensuring customer satisfaction by adhering to quality, price, service and hygiene standards
  • Maintain a positive working relationship with all restaurant staff and customers to promote and enhance a cooperative and pleasant work environment
  • Require motivated and hard-working staff to fill the position of cashier
  • Correctly received orders, processed payment and responded accordingly to the customer's needs.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Babysitter

Marie Hyar
  • Prepared healthy, age-appropriate snacks and meals
  • Communicated positively with children and guardians
  • Organized and cleaned home after activities by picking up toys and straightening up playroom
  • Taught children to organize toys, wash hands and share by leading by example
  • Played games, worked on puzzles and read books to young children
  • Established and maintained a safe play environment for children
  • Made healthy snacks and meals for 2 children.

Volunteer

Southwood Community League
  • Concession for multiple pre-teen dances
  • Concession for multiple baking bingos
  • Helped with Big bin event loading Garbage into bins.

Filling candy

Almond Tree
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Education

Grade 12 Graduate -

Victoria School of The Arts
Edmonton, AB
06.2023

Skills

  • Problem Solving
  • Child Safety Dependable and Responsible
  • Arts and Crafts
  • Promoting Good Behavior
  • Behavior Modeling
  • First Aid Verbal and Written Communication
  • Educational Activities
  • Praise and Encouragement
  • Meal Preparation
  • Store Cleaning
  • Price Checking
  • Stock Replenishment
  • Loss Prevention
  • Outgoing and Friendly
  • Cart Collection
  • Flexible Schedule
  • Teamwork and Collaboration
  • Bagging Proficiency
  • POS System Operations
  • Customer Service
  • Customer Assistance
  • Floor Cleaning
  • Efficient and Courtesy
  • Money Handling
  • Product Knowledge

Timeline

Courtesy Clerk

Sobeys
10.2022 - Current

Crew Member

Dairy Queen
04.2022 - 10.2022

Babysitter

Marie Hyar

Volunteer

Southwood Community League

Filling candy

Almond Tree

Grade 12 Graduate -

Victoria School of The Arts

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LIAM GOWER