Liam Glass
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Launchpad Golf
CALGARY, AB
09.2022 - Current
- Welcomed visitors and guests to Launchpad Golf with a friendly demeanour.
- Managed daily schedule by booking customers and facilitating changes or modifications to appointments.
- Entered customer information into computer systems, ensuring accurate and up-to-date records.
- Answering questions about the facility, offerings, and pricing.
- Maintenance of equipment and machinery.
- Selling merchandise and gift cards.
- Conducted training sessions for new employees, enhancing their understanding of roles and responsibilities.
- Multitasking
Outdoor Service’s Supervisor
Mickelson National Golf Club
CALGARY, AB
04.2021 - 09.2023
- Supervised daily operations of golf course maintenance and staff activities.
- Coordinated training for team members in service roles.
- Oversaw customer service interactions to enhance guest experiences.
- Facilitated communication between departments for seamless operations.
- Directed and supervised team of 5 - 10 employees in daily operations.
Turf Care employee
The Glencoe Golf & Country Club
CALGARY, AB
04.2019 - 08.2020
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals.
- Start times ranged from 5:30am - 6:00am
Customer Service Representative
Wear It
CALGARY, AB
04.2017 - 07.2018
- Provided exceptional customer support through multiple communication channels.
- Resolved customer inquiries promptly and effectively to enhance satisfaction.
- Assisted customers with product selection and recommendations based on needs.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Rental Shop Attendant
Canada Olympic Park
CALGARY, AB
11.2016 - 02.2017
- Assisted customers with rental equipment selection and usage instructions.
- Maintained inventory levels and organized rental equipment for easy access.
- Ensured cleanliness and safety of rental equipment before and after use.
Education
Ernest Manning High School
CALGARY, ABBBA -
SAIT - Southern Alberta Institute of Technology
CALGARY, ABSkills
- Customer service
- Team leadership
- Communication skills
- Multitasking
- Problem-solving skills
- Appointment scheduling
References
References available upon request.
Timeline
Front Desk Receptionist
Launchpad Golf
09.2022 - Current
Outdoor Service’s Supervisor
Mickelson National Golf Club
04.2021 - 09.2023
Turf Care employee
The Glencoe Golf & Country Club
04.2019 - 08.2020
Customer Service Representative
Wear It
04.2017 - 07.2018
Rental Shop Attendant
Canada Olympic Park
11.2016 - 02.2017
Ernest Manning High School
BBA -
SAIT - Southern Alberta Institute of Technology