Liam Francis
Mount Forest,ON
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and employee performance at Miller Paving Limited. Excelled in problem-solving and team leadership, achieving significant improvements in staff accountability and supply chain management. Skilled in operations management and customer service, consistently delivering projects within budget constraints and fostering professional relationships. With a focus on employee and customer safety and efficiency.
Overview
13
13
years of professional experience
Work History
Operations Manager
Miller Paving Limited
04.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Technical Services Coordinator
Miller Paving Limited
08.2018 - 04.2021
- Developed comprehensive training programs for new hires to ensure a thorough understanding of company policies and procedures.
- Led efforts in upgrading outdated systems, significantly improving overall IT infrastructure stability and performance.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
Plant Dispatcher
Miller Paving Limited
04.2017 - 12.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Summer Labourer
Bi - Tech Contracting
07.2011 - 09.2016
- Expedited site cleanup efforts after each workday, minimizing hazards for team members and promoting a healthy environment.
- Enhanced team productivity through clear communication and collaboration with coworkers.
- Received positive feedback from supervisors for strong work ethic and attention to detail in completing tasks.
- Completed projects on time by managing tasks efficiently and effectively.
Education
Bachelor of Science - Civil Engineering
Lakehead University
Thunder Bay, ONAssociate of Science - Civil Engineering Technology
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Management
- Cost Reduction
Accomplishments
- Earned the “Vanguard Safety” Award in 2021 for Reduction in workplace incidents and Motor vehicle collisions from previous year.
- Managed team of 50 staff members.
- Saved the company approximately $1 to 1.5 million dollars in one year by Monitoring scheduling efficiency and the use of rental trucks vs scheduling habits by dispatchers.
- Reduced lost workdays and recordable incidents to less than one lost workday incident a year on average by implementing a safety awareness program that got us COR certified at each plant.
- Helped create an efficiency tracker to easily find delivery and scheduling inefficiencies as well as help budget and forecast this throughout the year.
- Through cost tracking was able to find the optimal years of service for ready mix trucks and the total cost each truck can take each year to still create a profit for the company.
- Work through creating budgets and forecasting as well as tracking through out the year and finding solutions to keep on track and exceed expectations.
Languages
English
Native or Bilingual
Timeline
Operations Manager
Miller Paving Limited
04.2021 - Current
Technical Services Coordinator
Miller Paving Limited
08.2018 - 04.2021
Plant Dispatcher
Miller Paving Limited
04.2017 - 12.2017
Summer Labourer
Bi - Tech Contracting
07.2011 - 09.2016
Bachelor of Science - Civil Engineering
Lakehead University
Associate of Science - Civil Engineering Technology
Fanshawe College of Applied Arts And Technology
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