Liam Charbonneau
Ottawa,Ontario
Summary
Sales Representative with a friendly nature and tenacity that knows no bounds. Adept at taking direction well to better any sales as well as happy to collaborate. Easily able to adapt, organize & maximize time to better projects. A detail-oriented team player with strong organizational skills, honesty, and dependability. A candidate who is successful at managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Stimulation chaser who does not like to sit around.
Overview
8
8
years of professional experience
Work History
Customer Service Representative / Inside Sales
Mitten
11.2022 - Current
- Place orders through correspondences from contracting companies and clients (Approximately 30-50 incoming calls, emails, and faxes per day)
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management (5-25 orders per day minimum)
- Handle light administrative duties and coordinate with the warehouse for deliveries or Pick-ups
- Coordinate with sales representatives when new clients inquire and head office for account creation (Whether it be Cash or Credit accounts)
- Offer retail operations new sales, new samples, and large booking discounts.
- Created documentation for contacts to retail operations which led to an increase in sales and clients/companies inquiries into products by 20%
- Maintained customer satisfaction with clear and constant communication focused on addressing customer needs and resolving concerns
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Assisted customers in navigating the company website and obtaining product specifications, improving overall user experience.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Industrial Inside Sales Representative
Preston Hardware Bath Design Centre
11.2021 - 11.2022
- Place orders through correspondences from contracting companies and clients
- Documentation and record keeping for sales
- Handle scheduling and light administrative duties.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
- Selected correct products based on customer needs, product specifications, and applicable regulations
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor
- Managed friendly and professional customer interactions.
- Managed time efficiently in order to complete all tasks within deadlines
Sales Representative
Euro Tile & Stone
08.2021 - 11.2021
- Greet customers and help them with their tile choices in their homes
- Handled some administrative duties & warehouse organization duties.
- Engaged in friendly conversation with customers to better uncover individual needs
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations by taking on unfilled or lost positions within the team including a lost manager, lost warehouse worker, and sales representative, all within the same 3 month period
- Attended client meetings and site visits to better help clients with their needs. Representing company products, generating new leads, and networking with current and potential clients
- Managed teaching software to new hires and struggling sales workers through shadowing or demonstrations
Interior Designer (Student)
BEX Interiors
05.2019 - 09.2019
- Designed Kitchen and Bath floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client
- On-Site visits for measurements and equipment transportation around Ottawa
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services
- Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
Maintenance and Grounds Worker
Cornwall & Area Housing Corporation
05.2018 - 09.2018
- Prepared soil and gardens to plant with mulch and sod
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health
- Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal
- Assisted Maintenance Supervisors with painting, paperwork and daily-tasks.
Student Greens Keeper
Upper Canada Village Golf Course
05.2018 - 09.2018
- Change pins and tee markers, and rake bunkers
- Landscape sand traps and trees
- Servicing equipment (checking oil, fuels, grease, etc)
- Managed nearby features such as bunkers with raking and regular care
- Improved appearance of greens by caring for nearby areas, including planting new trees and shrubbery
- Setting up courses each day by changing cups, putting out flags, and emptying trash
- Kept appearance of turf neat and professional with daily mowing, trimming, and maintenance.
Educator Helper / Camp Coordinator
Centre de Resources Familiale de l'Estrie
07.2016 - 09.2016
- Communicated and maintained personal contact with parents or guardians to discuss achievements and any behavior concerns
- Engaged children in interactive activities, including organized arts and crafts, sports activities and field trips
- Documented and notified Supervisors of incidents, accidents and supply needs
- Assisted in coordinating, planning of daily activities for 5-20 participants aged 6 to 12.
Tutor
École Élémentaire Catholique Marie-Tanguay
05.2016 - 07.2016
- Organize & effectively use time to tutor and teach 5th & 6th grade students for provincial testing
- Assessed student progress at each session, making recommendations that increased the effectiveness of tutoring and lessons
- Tutored students in such areas as Math and French, delivering lesson plans and study guides on subject matter
- Primarily tutored 5th-6th grade students in Mathematics work in preparation for provincial testing with occasional secondary subjects such as French & English.
Education
Bachelor's Degree - Interior Design
Algonquin College
Ottawa04.2021
Skills
- Customer Relationship Building
- Interpersonal Communication Skills
- Registration, Opening, & Closing of Accounts
- Product and Service Knowledge
- Sales Presentations
- Positive Customer Engagement & Customer Retention
- Sales Records Management
- Sales Floor Organization
- Customer Assistance
- Documentation And Expense Reporting
- Goal-Driven
- Attention to Detail
- Adaptable and Flexible
- Reliable and Responsible
- Honest and Dependable
Languages
Bilingual in English and French
Native or Bilingual
Hobbies
- Bouldering enthusiast making his way to official Rock-Climber (Always looking for fun new challenging puzzle to work the mind and body)
- Car Modification Enthusiast and Part-Time Car Wrap Installer (Making his way into Motorcycle territory)
- Hiker and Kayaker over the Summer days / Snow-Shoeing Hiker and Skiier in the Winter
- Board Game Collector, Teacher, & Miniature Wargamer (Regular Game Marathon Host)
- Light Writer and Artist (Mostly for Role-Playing Games, Artwork, & Miniature Painting)
- Avid 3D Printing Enthusiast
- Manga & Comic Reader
Timeline
Customer Service Representative / Inside Sales
Mitten
11.2022 - Current
Industrial Inside Sales Representative
Preston Hardware Bath Design Centre
11.2021 - 11.2022
Sales Representative
Euro Tile & Stone
08.2021 - 11.2021
Interior Designer (Student)
BEX Interiors
05.2019 - 09.2019
Maintenance and Grounds Worker
Cornwall & Area Housing Corporation
05.2018 - 09.2018
Student Greens Keeper
Upper Canada Village Golf Course
05.2018 - 09.2018
Educator Helper / Camp Coordinator
Centre de Resources Familiale de l'Estrie
07.2016 - 09.2016
Tutor
École Élémentaire Catholique Marie-Tanguay
05.2016 - 07.2016
Bachelor's Degree - Interior Design
Algonquin College
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