Liam Blais

• Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
• Developed productive working relationships with customers through courteous service via phone or email correspondence.
• Handled confidential information in a discreet manner.
• Followed up with customer inquiries via phone or email promptly.
• Input accurate account data to efficiently update company database and maintain detailed records.

Restaurant Waiter

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

• Collaborated with various departments within the organization to coordinate publicity efforts.
• Conducted research on potential clients, industries, and markets.
• Provided guidance to clients in order to ensure accurate representation of their organization in the media.

• Coordinated dining room operations by collaborating with both front and back of house employees.
• Timely and efficient delivery of restaurant orders in a high-volume business.
• New employee training and support.