Liam Benson
Surrey,BC
Summary
Proven leader and efficient problem-solver, adept at personnel training and shift planning, significantly enhancing team performance at River House Restaurant And Pub. Skilled in organization and cool under pressure, consistently maintaining high standards of service and cleanliness. Demonstrates exceptional team leadership and complaint handling, ensuring customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Server Shift Leader
Crescent Beach Yacht Club
08.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Manager
River House Restaurant And Pub
08.2018 - 01.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Bartender
My Shanti Bar
04.2018 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Montana's BBQ & Bar
09.2016 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Charlie Don't Surf
03.2017 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Prep Chef
S+L
04.2016 - 09.2016
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Continuously improved culinary skills through ongoing training opportunities, staying current on industry trends and best practices.
- Reduced food waste by implementing proper storage techniques and inventory management systems.
- Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
Line Shift Lead
Earls Kitchen + Bar
11.2013 - 04.2016
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
Education
Bachelor of Science - Nursing
University of The Fraser Valley
Chilliwack, BC07.2025
Skills
- Complaint Handling
- Organization
- Shift planning
- Personnel Training
- Cleaning and sanitation
- Team Leadership
- Cool Under Pressure
- Reliable and Responsible
Languages
English
Native or Bilingual
Timeline
Server Shift Leader
Crescent Beach Yacht Club
08.2023 - Current
Restaurant Manager
River House Restaurant And Pub
08.2018 - 01.2023
Bartender
My Shanti Bar
04.2018 - 08.2018
Server
Charlie Don't Surf
03.2017 - 11.2017
Server
Montana's BBQ & Bar
09.2016 - 04.2018
Prep Chef
S+L
04.2016 - 09.2016
Line Shift Lead
Earls Kitchen + Bar
11.2013 - 04.2016
Bachelor of Science - Nursing
University of The Fraser Valley
Similar Profiles
Nicole KnappNicole Knapp
Accounts Payable Clerk at Long Beach Yacht ClubAccounts Payable Clerk at Long Beach Yacht Club
Andrea VelasquezAndrea Velasquez
Food and Beverage Attendant at Vero Beach Yacht ClubFood and Beverage Attendant at Vero Beach Yacht Club
Kayla FuscoKayla Fusco
Lifeguard at Morris Yacht & Beach ClubLifeguard at Morris Yacht & Beach Club