LIALE GAEL FEZEU
Moncton,NB
Summary
Dedicated and detail-oriented professional with a track record of enhancing operational efficiency and maintaining data accuracy. Extensive experience in warehouse operations, shipping, and receiving, with a strong commitment to improving processes and supporting organizational success. Proficient in using Microsoft Office Suite and adaptable to new computer systems. Highly organized and dependable, skilled at managing multiple priorities with a positive attitude. Motivated and team-oriented, with a willingness to take on additional responsibilities to achieve team goals. Committed to maintaining a clean and safe work environment, ensuring compliance with established rules and regulations.
Overview
10
10
years of professional experience
Work History
Gatekeeper
DP World Logistics
01.2023 - 04.2024
- Handling goods, unloading and transferring items to ensure damaged items are not sent to sales floor, using correct equipment in safe and efficient way to minimize damage to stock and equipment.
- Foster strong relationship with Inventory Specialist and Goods Flow Team
- Strong focus on processes that impact stock accuracy:
- Gatekeeper process
- CASY registration and follow up
- Identify incorrect IPI's
- Investigate and resolve unconfirmed delivery lines
- Reporting all damages received into store through CASY system, documenting all aspects of trailer unloading
- Proactive cooperation and contribution with colleagues inside and outside department with aim to minimize all internal damages or other costs related to IKEA product
- Take necessary action on products to give them second chance, such as repacking
- Support quality work in store in order to constantly improve customers' quality perception of IKEA products
- Strong focus on CASY and gatekeeping process
- Working proactively to maintain safety and security of areas of responsibility for customers and colleagues.
- Maintained a safe environment through regular inspection of entry points and reporting potential hazards
Shopkeeper
Fuller, Smith & Turner Plc
06.2021 - 09.2021
- Motivated and inspired the team using my knowledge of the IKEA range and services, the local market, and our IKEA customer.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained co-workers in successful sales and performance strategies.
- Presents products to reflect the width and depth of the IKEA range in order to satisfy and inspire the different home furnishing tastes of visitors.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Ensuring top selling products, 3 Aces and 1 King are available and clearly communicated and displayed at all times.
- Provided commercial range offer and actively promoted the IKEA commercial priorities and volume commitments.
Sales Steering & Support Specialist
John Lewis Partnership
10.2017 - 01.2021
- Ability to analyze business and seek opportunities to create solutions.
- Planned and coordinated remodel in Bed Textiles.
- Partnering with Comm-In.
- Presents products to reflect width and depth of IKEA range in order to satisfy and inspire different home furnishing tastes of visitors.
- Provided commercial range offer and actively promoted IKEA commercial priorities and volume commitments.
- Ensuring top selling products, 3 Aces and 1 King are available and clearly communicated and displayed at all times.
- Implementing add-ons through out departments and working with Comm-In partners.
- Making sure store meets IKEA concept commercially and living up to IKEA mandatories and guidelines.
- Experience in working in fast paced environment.
- Supporting any team on any needs of business, as well as supporting other functions in store ( Click and Collect, Replenishing, and at Registers ).
- Working with DISCONTINUED product that will be out of range soon.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently
- Reduced downtime for clients by proactively identifying potential system vulnerabilities and implementing corrective measures
Retail Co-Worker
Tesco Superstore
06.2014 - 10.2017
- Contributed to keep area of responsibilities clean, priced and fully stocked while ensuring standards are in place at all times.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding store and its merchandise.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers by answering questions and fulfilling requests.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Secured high level of stock and maintains in Textiles.
- Demonstrated advanced knowledge of top selling products.
- Collaborated with team members to efficiently manage day-to-day tasks and achieve overall store goals
- Enhanced store reputation through exceptional customer service and active listening skills to address concerns and resolve issues promptly
- Boosted sales by effectively merchandising products and creating eye-catching displays
- Maintained knowledge of current promotions, sales events, and special offers to provide accurate information to customers upon inquiry
- Facilitated smooth transitions during seasonal changes by updating merchandise displays according to company guidelines and promotional events
Education
High School Diploma -
Cameron Crossing School
Okotoks, AB06.2012
Skills
- Highly developed merchandising and sales steering knowledge
- Microsoft Office: MS Excel, MS Word, MS PowerPoint, MS Outlook
- Fill rate and SLM
- Inventory management
- Forklift Operation
- Logistics and Supply Chain Support
- Claims Handling
- Excellent in french and English communication skills,both written and verbal
- Attention to detail and accuracy in data handling
- Ability to work effectively both independently and as part of a team
- Data entry proficiency
- Stress Tolerance
- Strong Work Ethic
- Visitor screening
- Physical Fitness
- Incident Reporting
- Fire safety awareness
- Teamwork and Collaboration
Timeline
Gatekeeper
DP World Logistics
01.2023 - 04.2024
Shopkeeper
Fuller, Smith & Turner Plc
06.2021 - 09.2021
Sales Steering & Support Specialist
John Lewis Partnership
10.2017 - 01.2021
Retail Co-Worker
Tesco Superstore
06.2014 - 10.2017
High School Diploma -
Cameron Crossing School
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