Lia MacBean
Burlington,ON
Summary
At CoolBeans Tattoo Studio, I excel as Owner/Operator Technician, enhancing customer satisfaction through exceptional service and high-quality artistic work. Leveraging leadership skills and decision-making abilities, I successfully trained other artists ensuring compliance with health and safety, creative ability, tattoo technical skills, scheduling and customer care. My artistic abilities have provided a purpose driven work-ethic with creative problem solving abilities. My hardworking enthusiastic nature makes me exceptional in client relationship management and client retention.
Overview
13
13
years of professional experience
Work History
Owner/Operator Technician
CoolBeans Tattoo Studio
01.2011 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by responding quickly to scheduling issues and providing great customer care.
- Interacted well with customers to build connections and nurture relationships.
- Increased customer satisfaction with prompt and knowledgeable support.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Education
Fashion Design And Production
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Connecting and maintaining personal relationships with clients and client management
- A variety of artistic abilities, especially in drawing and tattoo
- Punctual
- Teaching skill set to others through apprenticeship training
- Strong Work Ethic
- Customer-Oriented
- Decision-Making
- Initiative
- Schedule Management
- Creative
Timeline
Owner/Operator Technician
CoolBeans Tattoo Studio
01.2011 - Current
Fashion Design And Production
Fanshawe College of Applied Arts And Technology
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