Lia Kapetaneas
Burlington,ON
Summary
Customer-focused professional with over 5 years of experience in customer support, retail, and the food service industry. Skilled in delivering excellent service as a cashier, server, and head hostess. Strong communication, problem-solving, and organizational skills, with a proven ability to drive sales, manage transactions, and ensure a positive customer experience. Adept at working in fast-paced environments and maintaining high levels of efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Serving
Sunset Grill Restaurant
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items.
- Ensured compliance with food service guidelines by routinely checking food temperatures and serving sizes.
- Assessed plated food for presentation and verified correct serving temperature and serving size.
- Verified identification before serving customers to comply with state law.
Sales Associate
Once Upon A Child Franchise
08.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Hostess
Sunset Grill And Restaurant
09.2019 - 04.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Greeted customers entering store and responded promptly to customer needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Bachelor of Arts - Legal Studies
University of Guelph
Guelph, ON04-2028
High School Diploma -
Dr Frank J Hayden Secondary School
Burlington, ON06-2024
Skills
- Serving
- Retail Industry Understanding
- Task delegation
- Goal setting
- Project management
Languages
English
Native or Bilingual
Greek
Professional Working
Honours
Motivated high school graduate with honors, driven by a passion for learning and a strong work ethic. Balanced challenging coursework with extracurricular activities, developing skills in time management and discipline.
Interests
- Former Competitive Dancer at Burlington Dance Academy - 15 years
- Volunteer Travel
- Volunteer Work
- Fundraising Events
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Serving
Sunset Grill Restaurant
08.2023 - Current
Sales Associate
Once Upon A Child Franchise
08.2022 - 05.2023
Restaurant Hostess
Sunset Grill And Restaurant
09.2019 - 04.2021
Bachelor of Arts - Legal Studies
University of Guelph
High School Diploma -
Dr Frank J Hayden Secondary School
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