Lia Hegarty
Toronto,ON
Summary
Dynamic professional with extensive experience in customer relationship management and beverage customization at Aroma Joe's. Demonstrated success in conflict resolution and maintaining high service standards, contributing to increased brand loyalty. Skilled in multitasking and organization, effectively managing inventory and operations while creating a welcoming atmosphere. Dedicated to delivering exceptional service and enhancing overall customer experiences.
Overview
3
3
years of professional experience
Work History
Barista
Aroma Joe's
Newmarket , NH
10.2023 - 08.2025
- Prepared high-quality coffee beverages based on customer specifications.
- Delivered exceptional customer service by responding swiftly to inquiries.
- Maintained composure during peak periods and special events.
- Ensured a clean and organized workspace for efficient resource access.
- Resolved customer concerns effectively to uphold brand loyalty.
- Supported company reputation through adherence to service standards.
- Created promotional displays for special events and promotions.
- Engaged customers to cultivate a welcoming atmosphere.
- Operated cash register and processed customer transactions efficiently.
- Monitored inventory levels and communicated restocking needs to management.
- Followed health, safety and sanitation guidelines to pass state inspections.
Camp Counselor
Hive camp
fairlee, VT
06.2022 - 07.2024
- Supervised camper activities, ensuring safety and engagement throughout the day.
- Maintained the cleanliness of camp facilities to provide a safe environment for attendees.
- Organized and led a diverse group of activities, including swimming, canoeing, and arts and crafts.
- Facilitated conflict resolution among campers, fostering positive interactions and friendships.
- Communicated regularly with parents regarding camper experiences and daily schedules.
- Encouraged participation in recreational activities through enthusiastic leadership.
- Trained and mentored new camp counselors on best practices for camper care.
Education
High School Diploma -
Newmarket Jr/Sr Highschool
Newmarket, NH06-2024
Skills
- Customer relationship management
- Conflict resolution
- Inventory management
- Beverage customization
- Communication skills
- Point of sale operation
- Health compliance
- Multitasking and organization
- Professional demeanor
Affiliations
- Drawing/Painting/Ceramics
- Singing
- Public activism and LGBTQ rights
Timeline
Barista
Aroma Joe's
10.2023 - 08.2025
Camp Counselor
Hive camp
06.2022 - 07.2024
High School Diploma -
Newmarket Jr/Sr Highschool