Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Lia Giapoutzian

4146 boulevard St.Martin ouest Laval,QC

Summary

I have lots of experience in customer service, along with a background in leading, computers, and marketing. I am committed to completing my tasks accurately and punctually. My proficiency in Excel and Word is well-established, and I am a quick learner, always prepared to tackle new challenges. I aspire to work in an environment filled with dedicated and compassionate individuals, and I am eager to grow within any organization I join.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Accounting Junior Procurement Coordinator

Ardene
11.2024 - Current
  • Source, evaluate, and select suppliers based on quality, reliability, and cost-effectiveness, and negotiate pricing and contracts.
  • Create, process, and track over 20 purchase orders a day, ensuring adherence to internal controls and compliance with budgetary constraints.
  • Coordinate with vendors to resolve delivery issues, discrepancies, and ensure on-time receipt of goods and services.
  • Maintain accurate and up-to-date records of vendor agreements, procurement contracts, and related documentation.
  • Collaborate with accounts payable and receivable teams to process invoices, ensure timely payments, and resolve billing discrepancies.
  • Support month-end closings by maintaining accurate procurement and expenditure records, reconciling vendor accounts, and preparing reports.
  • Track and report procurement-related expenditures, supporting budget monitoring and variance analysis.
  • Oversee inventory levels, track incoming and outgoing materials, and coordinate with warehouse staff for reconciliations and physical counts.
  • Ensure all procurement activities comply with relevant regulatory, legal, and company standards.
  • Assist in developing and implementing procurement and accounting procedures to improve workflow efficiency and accountability.

Stock clerk/Visual Marketing

Ardene
10.2023 - 11.2024
  • Plan and execute floor layouts and signage in alignment with brand messaging and marketing campaigns.
  • Collaborate with sales and marketing teams to support store events, new launches, and special promotions with impactful visual strategies.
  • Receive and process incoming merchandise, verifying deliveries against orders and performing quality checks.
  • Replenish shelves and display areas as needed to meet customer demand while upholding visual merchandising standards.

Stock clerk

Kim Phat
02.2022 - 03.2023
  • Ensured that all inventory was received on the designated dates and placed orders for additional items as needed. Unload incoming shipments, check merchandise for accuracy and quality, and report discrepancies to management.
  • Handled boxes and items that weight 50lbs and more.
  • Stock shelves, display areas, and storage rooms with merchandise in an organized manner.
  • Rotate products to ensure freshness and remove expired or damaged items.
  • Maintain clean and orderly shelves and display areas, including dusting and organizing products.
  • Monitor and replenish stock throughout the store to meet customer demand.
  • Assist customers in locating products and answering inquiries about merchandise.

Camp counselor

Laurus summer camp
05.2022 - 08.2022
  • Led engaging activities, boosting camper participation.
  • Developed leadership skills, mentoring 15+ campers each session from ages 3-14.
  • Organized events and games.
  • Serve as the primary caregiver, ensuring the physical and emotional safety of all campers at all times.
  • Maintain awareness of campers' needs, medical conditions, and any special requirements.
  • Foster teamwork and cooperation among campers.
  • Provide guidance and resolve conflicts or concerns with patience and empathy.

Sales associate

Vans
10.2021 - 02.2022
  • Greeting and assisting customers with product selection, providing knowledgeable recommendations, and addressing their questions to create an engaging shopping experience.
  • Achieving and exceeding sales targets by using persuasive communication and upselling strategies appropriate to the brand and clientele.
  • Maintaining the sales floor by restocking merchandise, organizing displays, and ensuring products are presented according to company visual standards.
  • Providing feedback to management about customer preferences, inventory trends, and potential improvements to store operations.
  • Processing sales transactions efficiently at the register, handling cash, credit, exchanges, and returns with accuracy and a high level of customer care.
  • Resolving customer concerns or complaints promptly and professionally, escalating issues to supervisors as needed to maintain satisfaction.

Stock clerk

Zara
03.2021 - 08.2021
  • Receiving and processing incoming merchandise, ensuring that shipments are accurately counted, tagged, and organized in the stockroom.
  • Organizing and maintaining the stockroom in a clean, efficient, and orderly fashion to allow quick replenishment and easy access to merchandise.
  • Replenishing the sales floor by transferring merchandise from the stockroom and ensuring displays are fully stocked and visually appealing.
  • Monitoring inventory levels and alerting management to product shortages or discrepancies.
  • Collaborating with sales associates and managers to fulfill customer requests and support overall store goals.
  • Assisting with regular stock checks and inventory audits while following company safety and security protocols.
  • Supporting visual merchandising efforts by preparing items for display and occasionally aiding in arranging merchandise on the sales floor.

Substitute teacher/attendant

Crestview Elementary School
01.2020 - 03.2021
  • Assisting the lead teacher in implementing lesson plans and classroom activities by providing individual or small-group support to students.
  • Helping maintain a structured and supportive classroom environment, including managing student behavior under the guidance of the teacher.
  • Providing supervision during non-instructional times such as recess, lunch, or school transitions to ensure student safety and well-being.
  • Preparing educational materials, setting up learning stations, and helping organize classroom resources to facilitate smooth daily operations.
  • Supporting students with special needs and anger management by adapting materials or providing extra attention as needed, based on teacher guidance.
  • Monitoring student progress and engagement, and communicating observations to the teacher to assist in student assessments and lesson adjustments.
  • Performing clerical duties such as copying, filing, grading basic assignments, and helping with record-keeping as requested by the teacher.

Busboy/hostess

Allo Mon Coco
09.2019 - 02.2020
  • Clearing and resetting tables promptly between guest seating's to maintain a welcoming environment.
  • Assisting servers by refilling water, restocking condiments and dining materials, and promptly removing dirty dishes and glassware.
  • Transporting used dishes to dishwashing areas and ensuring the availability of clean utensils and tableware.
  • Maintaining high standards of cleanliness throughout the dining room and, occasionally, the restrooms.
  • Alerting waitstaff when tables require attention and helping address guest needs upon request.
  • Managing reservations and waitlists, including taking reservations, updating seating charts, and providing accurate wait times to guests.
  • Escorting guests to their tables or waiting areas and ensuring a smooth transition from entry to seating.
  • Handling phone inquiries about reservations, menu details, and general information.
  • Communicating with servers and other staff to coordinate table turnover and ensure optimal guest experience.
  • Maintaining a clean and organized reception area and entryway for a pleasant arrival environment.
  • Addressing guest complaints or special requests courteously and efficiently to maintain high customer satisfaction.

Camp Counselor

Enfant et Company
06.2019 - 08.2019
  • Supervised the children, Cleaning the classrooms, Created and organized games, Implementing camp rules. Taught them new skills.
  • Developed leadership skills, mentoring 15+ junior counselors effectively.
  • Implemented safety protocols, reducing incidents by 50% during camp.
  • Fostered teamwork through group challenges, enhancing camaraderie.
  • Facilitated skill-building workshops, enhancing camper confidence.
  • Communicated effectively with parents, ensuring peace of mind.

Education

High school diploma -

Laval Senior Academy
Laval, Quebec
01.2020

Skills

  • Speaking different languages
  • Creativity and innovation
  • Data entry
  • Patience
  • Knowledge on Excel and Word
  • Communication and teamwork
  • Problem solving
  • Adaptability
  • Time management
  • Critical thinking
  • Multitasking

LANGUAGES

French
English
Armenian
Italian

Certification

  • May 2016 Young Authors Contest Volunteer
  • March 2015 School Citizenship Certificate
  • Won MVP for Soccer team
  • CPR certification
  • Award at Ardene for teamwork
  • Award at Ardene for leadership and hard work

Timeline

Accounting Junior Procurement Coordinator

Ardene
11.2024 - Current

Stock clerk/Visual Marketing

Ardene
10.2023 - 11.2024

Camp counselor

Laurus summer camp
05.2022 - 08.2022

Stock clerk

Kim Phat
02.2022 - 03.2023

Sales associate

Vans
10.2021 - 02.2022

Stock clerk

Zara
03.2021 - 08.2021

Substitute teacher/attendant

Crestview Elementary School
01.2020 - 03.2021

Busboy/hostess

Allo Mon Coco
09.2019 - 02.2020

Camp Counselor

Enfant et Company
06.2019 - 08.2019

High school diploma -

Laval Senior Academy

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Lia Giapoutzian