Lia Dozzi
Toronto,ON
Summary
Motivated and detail-oriented Bachelor of Business Administration student with a minor in Psychology, expected graduation in 2026. Demonstrates strong communication, analytical, and organizational skills developed through academic projects and professional experiences. Proficient in MS Office (Excel, Word, PowerPoint) and adept at collaborating with teams to deliver results in dynamic environments. Skilled in customer engagement, project coordination, and problem-solving. Eager to apply a versatile skill set to contribute to organizational success and develop professionally in a challenging environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Envy + Grace
11.2023 - 07.2024
- Engaged with diverse customers by leveraging knowledge of new arrivals and trends to effectively communicate the brand's value and drive revenue through upselling
- Consistently surpassed personal sales goals and fulfilled key performance indicator goals, routinely placing within the top three performers weekly
- Collaborated closely with team members to deliver a seamless customer experience, demonstrating strong communication skills and the ability to align efforts toward a shared goal
- Accurately collected cash and card payments using the POS system, ensuring error-free transactions
Barista/Cashier
Press Market
06.2022 - 08.2022
- Prepared hundreds of coffees and specialty drinks, following detailed specifications
- Strong leadership and collaboration skills shown through the training of new hires, resulting in a smooth transition upon departure
- Fostered customer relationships, enhancing customer experience through personalized service
- Monitored inventory and requested replenishment orders, ensuring availability and reducing inventory shortages
Junior Administrative Assistant
BDO Canada LLP
04.2021 - 12.2021
- Utilized MS Office applications such as Excel, Word, and Outlook to manage client information, enhancing data organization and accessibility
- Responsible for the preparation of invoices and updating rate sheets, ensuring accuracy, timely processing, and improved billing efficiency
- Computerized 100+ client documents, improving off-site storage data management
- Scanned and transferred 300+ tax documents and files, streamlining document management during tax season
Education
Bachelor of Business Administration - Minor in Psychology
Wilfrid Laurier University
Waterloo, ON04.2026
Skills
- Use of Case Analysis
- Microsoft Office
- Rapid Learning
- Punctuality
- Reliability
- Teamwork and collaboration
- Problem-solving skills
Languages
English
Native or Bilingual
French
Elementary
Timeline
Sales Associate
Envy + Grace
11.2023 - 07.2024
Barista/Cashier
Press Market
06.2022 - 08.2022
Junior Administrative Assistant
BDO Canada LLP
04.2021 - 12.2021
Bachelor of Business Administration - Minor in Psychology
Wilfrid Laurier University
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