Open To Work
Lia Champ
Toronto,Canada
Work Preference
Job Search Status
Open to workWork Type
Part TimeSummary
Proven track record in optimizing product delivery and vendor management, leading to significant improvements in customer satisfaction. Developed systems for inventory tracking and electronic documentation, ensuring seamless operations and timely service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Expediter
Independent Mechanical Supply
Etobicoke, Ontario
01.2024 - Current
- Streamlined product delivery process, ensuring timely and efficient service to customers.
- Collaborated with vendors to resolve back orders, significantly improving customer satisfaction.
- Refined returns and warranties process, effectively addressing individual cases and reducing delays.
Purchasing Coordinator
Mattina Mechanical Ltd
Stoney Creek, ON
07.2022 - 11.2023
- Coordinated communication and material orders between field sites, warehouse, and vendors to ensure seamless operations.
- Monitored vendor key performance indicators.
- Created and implemented a system for electronic packing slips from site to office.
- Received all packing slips into ERP system.
- Addressed invoicing issues promptly to maintain accurate financial records.
- Assisted with the P2P process from start to finish.
- Created and implemented a new returns process.
- Developed and implemented an inventory system to effectively track storage, scrap, consumable costs, and project-specific expenses.
Junior Maintenance Buyer
Tiercon
Stoney Creek, ON
08.2019 - 07.2022
- Filled part-time purchasing position and became super-user for newly implemented requisition program, streamlining purchasing processes.
- Created and implemented a VMI program for consumables needed for the entire plant.
- Coordinated ordering, shipment, and delivery of COVID PPE for all five plants, ensuring timely availability during critical supply period.
- Re-organized and created a viable inventory of tool crib, including PPE, buffing supplies, and cleaning supplies, to enhance stock accessibility.
- Managed an implementation of G-Force onto the fleet of forklifts and keys for the program.
- Supported the mold manager by maintaining timecards and scheduling shifts.
- Assisted in year end inventory.
Skills
- Procurement
- Inventory Management
- Vendor management
- Sourcing
- Project Management
- ERP Systems
- Data Analysis
- MS Office
- Customer Service
- Written and Verbal communication
- Vendor collaboration
- Returns process
- Customer relationship management
Certification
- Red Cross First Aid and CPR, 12/01/21, Current
- Teaching English as a Foreign Language
- Smart Serve
Activities
Dragon Boat Paddler, 01/01/15, Current,
Participate in regular team practices and races, along with volunteering for other teams that need seat fillers.
Captain a mixed team that brings members from other teams together for race experience.
Coach newer paddlers in technique and race protocol.
Training for premier and national teams.
Timeline
Customer Service Expediter - Independent Mechanical Supply
01.2024 - Current
Purchasing Coordinator - Mattina Mechanical Ltd
07.2022 - 11.2023
Junior Maintenance Buyer - Tiercon
08.2019 - 07.2022