Lia Basalusalu
Stockton
Summary
Dedicated Customer Service Representative with a strong track record in building client relationships and enhancing customer satisfaction. Skilled in fostering partnerships and supporting business growth. Committed to contributing to team success and delivering positive customer experiences in a new role.
Overview
3
3
years of professional experience
Work History
Assistant Director of Therapeutic Activities
Everwell
Stockton
07.2024 - 10.2024
- Supported team in developing operational strategies for mental health programs.
- Coordinated schedules and meetings for project planning and execution.
- Assisted in managing client communications and service inquiries.
- Collaborated with staff to ensure compliance with regulatory standards.
- Documented meeting notes and action items for follow-up tasks.
- Established standards of excellence for customer service delivery throughout the organization.
Crew Member
McDonald's
La'ie
01.2023 - 04.2024
- Delivered friendly customer service to enhance guest satisfaction in fast-paced environment.
- Operated kitchen equipment safely and efficiently.
- Prepared food items according to quality standards.
- Supported inventory management and stock rotation to maintain product availability.
- Collaborated with team members to ensure smooth operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food promptly to ensure positive dining experiences for guests.
- Took orders from patrons and input selections into store computer system.
Student Security Guard
Brigham Young University Hawaii Campus
La'ie
09.2022 - 12.2022
- Patrolled designated areas to deter unauthorized access and ensure safety of students and staff.
- Responded promptly to alarms and other emergency situations.
- Assisted in emergency response drills and conducted safety training to enhance preparedness.
- Reported incidents and hazards to campus security management to maintain a safe campus environment.
Pool Monitor
Lincoln Village West
Stockton
05.2021 - 08.2022
- Monitored pool activities to ensure safety and compliance with regulations.
- Conducted regular safety checks of pool area and equipment.
- Enforced swimming policies to promote a safe environment for all patrons.
- Provided first aid assistance to guests, ensuring their well-being at all times.
- Observed behaviors for safety violations and implemented corrective measures to maintain a safe environment.
- Documented incident reports, including injuries and patron complaints, to ensure compliance and improve safety protocols.
- Responded to guest inquiries about pool rules and facility features, enhancing overall guest experience.
- Greeted and checked in guests at pool entrance, ensuring smooth entry.
Education
Some College (No Degree) - Clinical Psychology
Brigham Young University, Laie, HI, US
La'ie, HI05-2026
Skills
- Crisis response
- First Aid/CPR
- Schedule management
- Customer service
- Team collaboration
- Bilingual communication
- Fluent spanish
- Communication skills
Languages
Spanish
Native/ Bilingual
Affiliations
- Hawaii Symphony Orchestra- Honolulu, HI (2023-2024)
- Fiji Club, Brigham Young University- Laie, HI (2022-Present)
- Social Work Club, Brigham Young University- Laie, HI (2022-Present)
Timeline
Assistant Director of Therapeutic Activities
Everwell
07.2024 - 10.2024
Crew Member
McDonald's
01.2023 - 04.2024
Student Security Guard
Brigham Young University Hawaii Campus
09.2022 - 12.2022
Pool Monitor
Lincoln Village West
05.2021 - 08.2022
Some College (No Degree) - Clinical Psychology
Brigham Young University, Laie, HI, US