Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LI LIU

Surrey,BC

Summary

Proven Logistics Customer Service Representative with a track record of enhancing customer satisfaction and streamlining order processes at Guangzhou FUYUN Logistics. Skilled in transportation management and adept at maintaining composure under pressure, I have successfully developed cost-effective solutions and achieved departmental KPIs, notably improving on-time delivery rates.

Overview

14
14
years of professional experience

Work History

Logistics Customer Service Representative

Guangzhou FUYUN Longistics
01.2018 - 09.2021
  • Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
  • Contributed to reducing product returns by providing clear instructions for proper packaging and handling of shipments to customers.
  • Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
  • Assisted in developing new logistic strategies, resulting in more cost-effective transportation solutions for customers.

Logistics Customer Service Representative

Guanzhou Dayi Station Logistics Co., LTD
11.2014 - 10.2017
  • Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
  • Coordinated cross-functional efforts between departments to resolve complex logistical challenges swiftly and efficiently.
  • Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
  • Collaborated closely with sales teams to identify potential upselling opportunities, increasing overall revenue for the department.
  • Played an instrumental role in achieving departmental KPIs, consistently meeting or exceeding targets for customer satisfaction, on-time delivery rates, and cost control.
  • Coordinated closely with transportation providers, ensuring timely pickups and deliveries while minimizing potential disruptions to the supply chain.

Assistant Property Manager

Guangzhou Junyi Property Management CO.,ltd
08.2009 - 10.2014
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.

Station Conductor

Guangzhou Jinhan Station
04.2007 - 07.2009
  • Performed daily inspections on switches.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Communicated through various methods to conduct train movement.
  • Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
  • Handled conflict resolution among passengers effectively through diplomacy and sound judgment in tense situations.

Education

Bachelor of Science -

Guangdong University of Foreign Studies Vocational
Guangdong,China
03.2010

Skills

  • Logistics knowledge
  • Shipping procedures
  • Transportation Management
  • Customer Service
  • Calm and Professional Under Pressure
  • Team Collaboration

Languages

Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
English
Limited Working

Timeline

Logistics Customer Service Representative

Guangzhou FUYUN Longistics
01.2018 - 09.2021

Logistics Customer Service Representative

Guanzhou Dayi Station Logistics Co., LTD
11.2014 - 10.2017

Assistant Property Manager

Guangzhou Junyi Property Management CO.,ltd
08.2009 - 10.2014

Station Conductor

Guangzhou Jinhan Station
04.2007 - 07.2009

Bachelor of Science -

Guangdong University of Foreign Studies Vocational

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