- I enjoy dancing and music
- I like working with my hands and fixing things
- I participate in low-impact exercises to strengthen core muscles
Lherena Cabrera
Edmonton
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
20
20
years of professional experience
Work History
Receptionist/Referral Desk
Millard Health
Edmonton, AB
10.2024 - Current
- Manages front desk operations, ensuring seamless client check-ins, providing exceptional customer service, resolving client concerns and fostering positive relationships.
- Handles inquiries from callers, providing accurate information and enhancing client experience.
- Implements process improvements that streamlined administrative tasks and enhanced workflow efficiency.
- Manages workflow guidelines in OneNote for reception and referral desk.
- Organizes monthly front desk reception shifts to ensure adequate coverage.
- Manages referral desk by triaging incoming referrals and tasks, preparing reports and sending medical packages.
- Handles incoming diagnostic reports, facilitating accurate tracking and prompt follow-up actions.
- Facilitated training sessions for new staff, ensuring knowledge transfer and consistency in operational practices.
- Participated in B2B Care Hub implementation through scripting and testing processes and functionalities
Project Support/Program Coordinator
BC Cancer - Breast Screening
Vancouver, BC
11.2020 - 03.2024
- Managed 200+ enhancement tickets using Jira, MS Excel and TestRail
- Gathered and documented business requirements, tested solutions, and implemented fixes and new functionalities to enhance system performance
- Collaborated with development team to build appointment booking tool and the patient portal
- Validated historical client data for migration to ensure accuracy and data integrity
- Developed workarounds and quality checks to maintain continuity in daily operations
- Conducted virtual training sessions on appointment booking tools updates
- Tailored release notes, developed and revised standard operating procedures (SOPs) and user guides
- Ensured document repository was updated and accessible for team members
- Supervised processing of results and referrals to ensure timely resolutions, completion, and notice generation
Program Clerk
BC Cancer – Client Services Department
Vancouver, BC
05.2017 - 11.2020
- Handled calls for Breast and Colon Screening programs, supporting patients and resolving inquiries to enhance service experience
- Handled calls for Breast and Colon Screening programs, providing patient support and resolving inquiries
- Managed yearly schedules and ad hoc changes for 37 screening centres
- Managed yearly schedules and ad hoc changes for 37 screening centres, ensuring optimal appointment flow and resource allocation
- Developed training materials and schedules to streamline onboarding of new employees
- Mentored and trained 10+ new hires, promoting teamwork and knowledge sharing to improve onboarding process
Customer Service Coordinator
Global Knowledge Canada
Vancouver, BC
11.2006 - 11.2010
- Registered clients for courses, processed invoices, and managed payments to ensure timely enrollment and financial accuracy
- Coordinated logistics for classes, including catering, courier services, and supplies, facilitating seamless class execution
- Registered clients for courses, processed invoices and managed payments
- Assisted account managers with various tasks to enhance team efficiency. with administrative tasks
- Supported account managers with administrative tasks
- Proctored Prometric Testing, providing technical support in collaboration with system administrators
- Trained 5 new hires across Vancouver and Victoria branches
Education
Certificate - Health Unit Clerk
Sprott-Shaw College
Vancouver, BC04-2017
Certificate - Medical Office Administrator Accelerated
Sprott-Shaw College
Vancouver, BC01-2017
Diploma - E-Commerce and Business Management
Sprott-Shaw College
Vancouver, BC05-2003
Skills
- Microsoft Office
- Customer service skills
- Financial recordkeeping
- Administrative support
- Data inputting
- Clerical support
- Keyboarding experience
- Time management
- Organizational skills
- Communication skills
Interests
Timeline
Receptionist/Referral Desk
Millard Health
10.2024 - Current
Project Support/Program Coordinator
BC Cancer - Breast Screening
11.2020 - 03.2024
Program Clerk
BC Cancer – Client Services Department
05.2017 - 11.2020
Customer Service Coordinator
Global Knowledge Canada
11.2006 - 11.2010
Diploma - E-Commerce and Business Management
Sprott-Shaw College
Certificate - Medical Office Administrator Accelerated
Sprott-Shaw College
Certificate - Health Unit Clerk
Sprott-Shaw College