Lharize Soriano
Ponoka
Summary
Dedicated professional with over 9 years of combined experience in customer service and caregiving. Skilled in addressing client inquiries, resolving issues efficiently, and delivering exceptional support to diverse populations. Experienced in providing personalized care to elderly individuals, assisting with daily living activities, and promoting well-being and independence. Strong communication, problem-solving, and multitasking skills, with a proven ability to meet performance metrics and adapt to fast-paced environments. Proficient in using computer systems and software to streamline operations and enhance team productivity. Passionate about fostering positive relationships and improving client satisfaction in both caregiving and customer service roles.
Overview
11
11
years of professional experience
Work History
Technical Support
Teleperformance Canada
08.2024 - 11.2024
- Provided exceptional technical support and customer service to Apple users by troubleshooting hardware, software, and account related issues
- Delivered solutions for iOS, watch OS, and other Apple products
Carer
Dom Elderly Home Care Services
07.2022 - 07.2024
- Delivered personalized care and support to elderly individuals in their own home, promoting independence and quality of life
- Assisted with daily living activities, including personal hygiene, meal preparation, medication administration and mobility support
- Maintained a compassionate and patient centered approach while building strong relationships with clients and their families
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Relations Associate
HGS Canada Inc.
02.2021 - 06.2022
- As a Customer Relations Associate at Fido, I managed customer calls for mobile phone and internet services, providing comprehensive support for billing inquiries, phone and internet orders, and issues arising from point-of-sale transactions in physical stores
- My role involved addressing and resolving customer concerns, including escalations, with a focus on delivering prompt and courteous service
- I consistently met scorecard targets and exceeded expectations, even after being cross-trained to handle multiple accounts
- Through effective communication and problem-solving, I ensured high levels of customer satisfaction
- I was given the Spirit Award and was part of the top 20 on the rankings for dual-skilled agents: Fido & Consolidated
- Supported sales teams by providing crucial insight into key accounts from a customer relations perspective, leading to increased account retention rates.
Provider Inquiry Response Team Representative
Optum Global Solutions
10.2018 - 08.2020
- Company Overview: United Health Group
- As a Provider Inquiry Response Team Representative at United Health Group, I handled phone inquiries from providers regarding claim status, claim submission, and appeals for Medicare and Medicaid accounts in the United States
- My responsibilities included managing escalations, checking medical records, and providing information on necessary submissions
- I received 100% Quality Rockstar Award, Bravo Award for 100% in Net Promoter Score & Opal Award for High Sentiment Score
- I had to quit this job so we can prepare immigrating to Canada, hence the gap from August 2020 – February 2021
Brand Ambassador/ Model
Belo Medical Group
08.2017 - 10.2018
- As a Brand Ambassador and Model, I promoted skin care products, mobile phones, and telecom services
- I assisted in marketing efforts and supported guests during events to ensure a positive brand experience
Customer Service Representative
Salmat Services Inc.
11.2016 - 08.2017
- As a multi-skilled Customer Service Representative for Roam, Roam Express, and Go Via, I provided toll road information and managed toll account statuses across Australia
- My responsibilities included handling billing inquiries, setting up payment plans, and managing escalations to ensure customer satisfaction
Brand Ambassador / Model
Globe Telecom
11.2015 - 10.2016
- As a Brand Ambassador and Model for Globe Telecom, I engaged in distributing flyers, supported marketing initiatives, and assisted guests during events to enhance brand visibility and customer engagement
Flight Attendant
Cebu Pacific Air
05.2015 - 11.2015
- As a Flight Attendant for international and domestic flights, I ensured passenger safety and comfort while adhering to strict safety protocols, including knowledge of first aid and emergency procedures
- I provided exceptional customer service and maintained a calm demeanor in high-pressure situations, contributing to a positive and secure travel experience for all passengers
Receptionist / Clinic Attendant
Lhara Maternity Lying in Clinic
08.2014 - 03.2015
- As a Receptionist/Clinic Attendant in a maternity lying-in clinic, I received guests, provided initial assessments to patients, and managed billing, ensuring a welcoming and efficient front desk experience
Online Casino Dealer
Monaco Inc.
05.2014 - 08.2014
- As an Online Casino Dealer specializing in Baccarat, I facilitated online gaming sessions, managed bets, and provided an engaging and professional gaming experience for online casino players
Senior Customer Care Associate
Dell International Services Inc.
07.2013 - 04.2014
- As a Senior Customer Care Associate for Healthmarkets insurance (US account), I provided claim status updates and detailed insurance benefits information to healthcare providers
- My dual-skilled role included managing escalations to ensure exceptional customer satisfaction
Education
CPR/AED/First-Aid
National CPR Foundation
Assisting Clients With Medication Administration
Technical Education And Skills Development
Performing Specialty Care Procedures
Technical Education And Skills Development
Implementing And Monitoring Clients’ Care Plans
Technical Education And Skills Development
Recognizing The Aging Process
Technical Education And Skills Development
Introduction To Caregiving
Technical Education And Skills Development
Becoming A Domiciliary Care Support Worker
Advance Learning Interactive Systems Online
Bachelor of Arts - Broadcasting
Bicol University
Skills
- Service Excellence
- Technical Proficiency
- Analytical Problem Solving
- Proficient in Task Management
- Influential Leadership
- Flexible Problem-Solving
- Technical Assistance
- Compassionate Approach
- Strategic Marketing Planning
- Sales Expertise
Languages
English
Full Professional
Tagalog
Native or Bilingual
Arabic
Elementary
Timeline
Technical Support
Teleperformance Canada
08.2024 - 11.2024
Carer
Dom Elderly Home Care Services
07.2022 - 07.2024
Customer Relations Associate
HGS Canada Inc.
02.2021 - 06.2022
Provider Inquiry Response Team Representative
Optum Global Solutions
10.2018 - 08.2020
Brand Ambassador/ Model
Belo Medical Group
08.2017 - 10.2018
Customer Service Representative
Salmat Services Inc.
11.2016 - 08.2017
Brand Ambassador / Model
Globe Telecom
11.2015 - 10.2016
Flight Attendant
Cebu Pacific Air
05.2015 - 11.2015
Receptionist / Clinic Attendant
Lhara Maternity Lying in Clinic
08.2014 - 03.2015
Online Casino Dealer
Monaco Inc.
05.2014 - 08.2014
Senior Customer Care Associate
Dell International Services Inc.
07.2013 - 04.2014
Bachelor of Arts - Broadcasting
Bicol University
CPR/AED/First-Aid
National CPR Foundation
Assisting Clients With Medication Administration
Technical Education And Skills Development
Performing Specialty Care Procedures
Technical Education And Skills Development
Implementing And Monitoring Clients’ Care Plans
Technical Education And Skills Development
Recognizing The Aging Process
Technical Education And Skills Development
Introduction To Caregiving
Technical Education And Skills Development
Becoming A Domiciliary Care Support Worker
Advance Learning Interactive Systems Online
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