Experienced, people-oriented professional with a background in customer service, team coordination, and fast-paced operations across café, restaurant, and school settings. Known for clear communication, and staying calm under pressure.
Overview
7
7
years of professional experience
Work History
Kitchen Expeditor
Madres Brunch
Whittier
10.2023 - 01.2026
Monitored food preparation processes for adherence to safety standards.
Managed food presentation and ensured plate accuracy before delivery.
program lead
Boys and Girls Club
Whittier
10.2023 - 01.2026
Led groups of 20 to 40 middle school students, maintaining a positive and structured environment.
De-escalated conflicts and behavioral issues using calm communication and problem-solving skills.
Managed daily program flow, transitions, and timing to ensure the program ran smoothly.
Communicated clearly with staff, parents, and students to address concerns and provide updates.
Shift Lead
It's Boba Time
Los Angeles
05.2021 - 11.2023
Supervised daily operations and coached/trained employees. Managed daily work assignments to enhance operations, and ensure a smooth workflow.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Utilized POS systems efficiently for order processing and inventory management.
Cashier
Guisados
Los Angeles
06.2019 - 07.2020
Handled cash transactions, issued refunds and maintained accurate cash register balance.
Provided exceptional customer service, addressing inquiries and concerns promptly.