Leymun Aidid
Ottawa,ON
Summary
Highly motivated and diligent individual offering 6 years of experience in part-time aquatic management and customer service. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help the team achieve organization's goals.
Overview
7
7
years of professional experience
Work History
Head Lifeguard/Instructor
City Of Ottawa
05.2022 - Current
- Oversee, organize, and supervise the safe management of aquatic programming.
- Assisted in training and directly supervising over 100 part-time employees.
- Established an enjoyable aquatic experience for clientele.
- Designated leader to make prompt decisions and delegate City of Ottawa emergency response procedures in emergency situations.
Lifeguard and Swim Instructor
City Of Ottawa
09.2018 - Current
- Responded to emergency situations in a timely, efficient manner.
- Demonstrated rescue techniques and provided first aid in team setting.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Built and established positive relationships with patrons, team members and supervisors.
- Provided effective learning strategies to promote Canadian Red Cross Water Safety programs and standards.
Customer Service Representative
City Of Ottawa
06.2021 - 09.2022
- Delivered exceptional customer service by leveraging extensive knowledge of City of Ottawa programming and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic clientele relationships while creating welcoming and positive experiences.
- Trained new personnel on City of Ottawa operating policies and services.
Lifeguard
Calypso Theme Waterpark
05.2018 - 09.2018
- Ability to respond to emergencies in fast-paced aquatic setting.
- Promoted safety of visitors and mitigated liability risks by enforcing rules and regulations of rides and attractions.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Education
Bachelor of Science - Human Kinetics
University of Ottawa
Ottawa,ON12-2024
Skills
- Leadership
- Strong communication skills
- Excellent customer service
- Team player
- Training development and planning
- Time management
- Organizational skills
- Task delegation
- Emergency response
- Strategic planning
- Conflict resolution
- Teamwork and collaboration
Timeline
Head Lifeguard/Instructor
City Of Ottawa
05.2022 - Current
Customer Service Representative
City Of Ottawa
06.2021 - 09.2022
Lifeguard and Swim Instructor
City Of Ottawa
09.2018 - Current
Lifeguard
Calypso Theme Waterpark
05.2018 - 09.2018
Bachelor of Science - Human Kinetics
University of Ottawa
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