Open To Work
Leyla Shanice Luigi
Stamford,CT
Summary
Diligent professional with proven track record in managing executive schedules and coordinating high-level meetings. Expertise in streamlining office operations and improving efficiency through proactive problem-solving and attention to detail. Demonstrated ability to manage confidential information and foster positive relationships with stakeholders.
Overview
11
11
years of professional experience
Work History
Patient Experience Coordinator
Aspen Dental
Norwalk, CT
09.2025 - Current
- Developed and implemented patient feedback systems to enhance care quality and satisfaction.
- Collaborated with multidisciplinary teams to streamline patient onboarding processes and reduce wait times.
- Analyzed patient experience data to identify trends and recommend actionable improvements.
- Led training sessions for staff on effective communication techniques to improve patient interactions.
- Streamlined operational workflows to enhance productivity and reduce downtime.
- Analyzed operational data to identify trends and drive strategic improvements.
- Managed and allocated staff and material resources to meet production goals.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Streamlined operations by implementing efficient processes and optimizing workflows.
Office Manager/Senior Executive Administrative Assistant
Safe Haven Recovery Care
Middletown, CT
01.2019 - 08.2025
- Created precise office files, maintained updated spreadsheets, and developed presentations to facilitate executive decision-making.
- Streamlined administrative processes for C-suite executives, ensuring effective management of calendars, travel plans, and confidential information.
- Leveraged advanced software proficiencies to prepare detailed documents and presentations tailored for executive and board member review.
- Monitor project progress, ensuring timelines are met while effectively coordinating and allocating resources to meet project requirements.
- Developed and maintained an automated alert system for upcoming deadlines on incoming requests and events.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Develop and manage detailed project schedules, including deadlines and milestones.
- Developed and implemented organizational systems to streamline workflow and increase efficiency.
- Facilitated successful board meetings through effective presentation development and meticulous management of meeting logistics.
- Processed sensitive and confidential information while ensuring compliance with privacy standards and maintaining professionalism.
- Oversaw daily office operations, ensuring efficiency and productivity across all departments.
- Managed scheduling for executive team, optimizing time management and resource allocation.
Front Desk Office Manager
Safe Haven Recovery Care
09.2017 - 01.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Evaluated employees' strengths and assigned tasks based on experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Handled customer inquiries and professionally resolved issues.
- Scheduled appointments and assisted with administrative tasks.
- Managed front desk operations, including answering phones and greeting visitors.
Front Desk Receptionist
CPA Firm
Bridgeport, CT
02.2015 - 07.2017
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving the customer retention rate.
- Prepared weekly employee work schedules for team members.
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintained cleanliness and organization of the front desk area.
Education
Political Science
Skills
- Payroll management
- Business management
- Collaborative teamwork
- Financial record management
- Effective communication
- Project documentation
- Project management
- Strategic leadership
- Travel logistics management
- Calendar management
- Office administration
- Intermediate French communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$65000/yr - $200000/yrTimeline
Patient Experience Coordinator - Aspen Dental
09.2025 - Current
Office Manager/Senior Executive Administrative Assistant - Safe Haven Recovery Care
01.2019 - 08.2025
Front Desk Office Manager - Safe Haven Recovery Care
09.2017 - 01.2019
Front Desk Receptionist - CPA Firm
02.2015 - 07.2017
University of Connecticut - , Political Science