Summary
Overview
Work History
Education
Skills
Timeline
Leyla Hamidi

Leyla Hamidi

East Gwillimbury,ON

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Scotiabank
Richmond Hill Main
11.2018 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.

Small Business Advisor

Scotiabank
Richmond Hill Main
04.2010 - 10.2018
  • Manage an assigned portfolio of high value and complex small business owners
  • Acquire new small business owner relationships and expand existing ones to achieve sales and other goals
  • Offer small business owners a total financial review and solution
  • Contribute to the Branch's overall financial and non-financial objectives Manage and minimize the bank's exposure to risk
  • Prepared for and coordinated marketing events, created marketing compliance documentation and managed event marketing reimbursement to increase customer base and grow revenue.
  • Expanded customer base through community outreach and strategic business partnerships.

Credit Officer Professional Banking

Scotiabank
Scotia Plaza
02.2008 - 04.2010
  • Provided accurate and timely administrative support to Senior Managers in both retail and small business
  • Responded to clients account and credit inquiries Prepared documents for account managers
  • Signed documents with clients Purchased mutual funds, GICs and other investments as per clients signed request.

Financial Advisor

Scotiabank
Pape & Gowen
01.2006 - 02.2008
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Worked with clients to support understanding of rationale and details of financial strategies.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
  • Nurtured strong, long-standing relationships

Customer Representative - Sales & Service

Scotiabank
King and University
2003 - 2006
  • Delivered prompt, accurate and excellent customer service
  • Balanced daily cash deposits and bank vault inventory with a zero error rating
  • Researched and resolved customer issues on personal and Business accounts
  • Trained new employees on cash drawer operation
  • Received regional branch recognition award for outstanding customer service

Education

Financial Planning -

Canadian Securities Institute , Toronto, ON
02.2019

Compliance Officer Certificate -

Canadian Securities Institute , Toronto, ON
02.2018

Small Business Banker Certificate, Toronto, ON
2014

Investment Funds In Canada -

Canadian Securities Institute , Toronto, ON
09.2005

Skills

  • Working well under pressure to meet deadlines
  • Superior organization Skills
  • Employee Coaching and Motivation
  • Information Confidentiality
  • Product and Service Knowledge
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Sales Monitoring
  • Transaction Monitoring
  • Customer Service

Timeline

Assistant Manager - Scotiabank
11.2018 - Current
Small Business Advisor - Scotiabank
04.2010 - 10.2018
Credit Officer Professional Banking - Scotiabank
02.2008 - 04.2010
Financial Advisor - Scotiabank
01.2006 - 02.2008
Customer Representative - Sales & Service - Scotiabank
2003 - 2006
Canadian Securities Institute - Financial Planning ,
Canadian Securities Institute - Compliance Officer Certificate ,
Small Business Banker Certificate - ,
Canadian Securities Institute - Investment Funds In Canada,

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Leyla Hamidi