Leyla Aksu
Vancouver,BC
Summary
Hospitality professional with 15+ years of experience in luxury hotels. Skilled in strong communication, leadership, and problem solving. Excited to have an opportunity to be able to grow in hospitality industry.
Overview
20
20
years of professional experience
Work History
Fine Dining Lounge Server
Rosewood Hotel Georgia
Vancouver, BC
06.2011 - Current
- Cultivated a refined dining atmosphere by implementing extensive knowledge of menu offerings.
- Provided impeccable service to an average of 120 guests per shift in a high volume, fast-paced environment.
- Effectively communicating with the team to manage events, ensuring timely service for up to 180 guests per event.
- Orchestrated bespoke dining experiences for VIP guests, which enhanced customer loyalty and repeat business.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Assisted in training new servers as required.
- Demonstrated leadership by mentoring a team of 10 coworkers, leading to improved service times and guest ratings.
- Consistently achieved top sales performance by recommending premium dishes and pairing to guests
Banquet Server
Shangri-La Hotel
Vancouver, BC
01.2010 - 10.2012
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Server
Subeez Café
Vancouver, BC
05.2009 - 08.2010
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Finance Department Intern
Renaissance Hotel
Vancouver, BC
03.2008 - 06.2008
- Managed household errands and other essential duties.
- Maintained updated knowledge through continuing education and advanced training.
Human Resources Intern
Renaissance Hotel
Vancouver, BC
02.2008 - 06.2008
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Organized and maintained personnel records in a secure database.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
Sales Intern
Bilkent Hotel
Ankara, Turkiye
02.2007 - 06.2007
- Assisted with the development of marketing materials and sales strategies.
- Provided customer service support to existing clients.
- Researched potential customers and identified target markets.
- Managed client inquiries regarding product features, pricing, availability.
- Participated in client meetings and sales calls to understand customer needs and requirements.
- Facilitated communication between the sales, marketing, and customer service departments to ensure alignment of objectives.
Marketing Intern
Bilkent Hotel
Ankara, Turkiye
02.2007 - 06.2007
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
- Organized promotional events such as webinars, conferences, and trade shows.
- Supported the creation of marketing materials, including brochures, flyers, and online content.
- Participated in organizing and executing promotional events and trade shows.
Income Auditor Intern
Hilton Hotel
Ankara, Turkiye
06.2006 - 09.2006
- Reviewed financial documents and records for accuracy in income calculations.
- Managed regular reconciliation between bank accounts and general ledger entries.
- Investigated any irregularities or inconsistencies found during the auditing process.
Bartender
Lares Park Hotel
Antalya., Turkiye
07.2005 - 09.2005
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Front Desk Agent
Bilkent Hotel
Ankara, Turkiye
06.2004 - 09.2004
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Education
Bachelor of Arts - Tourism Management
Başkent University
Ankara, Turkiye06-2007
Skills
- Communication
- Problem solving
- Team work
- Customer service
- Creativity
- Attention to detail
- Project Management
- Work ethic
Timeline
Fine Dining Lounge Server
Rosewood Hotel Georgia
06.2011 - Current
Banquet Server
Shangri-La Hotel
01.2010 - 10.2012
Server
Subeez Café
05.2009 - 08.2010
Finance Department Intern
Renaissance Hotel
03.2008 - 06.2008
Human Resources Intern
Renaissance Hotel
02.2008 - 06.2008
Sales Intern
Bilkent Hotel
02.2007 - 06.2007
Marketing Intern
Bilkent Hotel
02.2007 - 06.2007
Income Auditor Intern
Hilton Hotel
06.2006 - 09.2006
Bartender
Lares Park Hotel
07.2005 - 09.2005
Front Desk Agent
Bilkent Hotel
06.2004 - 09.2004
Bachelor of Arts - Tourism Management
Başkent University
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